Financial Services Associate

Company: The University of Georgia
Location: Athens
Posted on: September 8, 2020

Job Description:

Posting DetailsPosting NumberS04604PWorking TitleFinancial Services AssociateDepartmentVet Med VTH Patient Financial ServicesAbout the University of GeorgiaThe University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state's oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University's enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.About the College/Unit/DepartmentThe University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment. We have an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/).College/Unit/Department websitehttps://vet.uga.edu/hospital-clinic/hospital/Posting TypeExternalRetirement PlanTRSEmployment TypeEmployeeBenefits EligibilityBenefits EligibleFull/Part timeFull TimeWork ScheduleAdditional Schedule InformationThe Cashier area is open Monday-Saturday. 8am-7pm Monday-Friday, 8am-12noon Saturday. Work will be within 10a-7pm generally Monday-Friday, but will include some Saturdays and holidays.Advertised Salary$25,175- $25,951Posting Date01/28/2020Open until filledYesClosing DateProposed Starting Date02/17/2020Special Instructions to ApplicantsLocation of VacancyAthens Area EEO Policy StatementThe University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.Classification TitleOffice/Clerical AssistantFLSAJob FamilyAdministrativeFTE1.0Minimum QualificationsRequires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Preferred QualificationsPreferred experience in a financial services environment where customer service in the cashier area was specific to medical services rendered.Position SummaryThe Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: Accurately collect and process daily monetary transactions, close out records in Vetview with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit.Knowledge, Skills, Abilities and/or CompetenciesSelf-motivated and enthusiastic personality possessing exceptional customer service skills. Detail oriented, well- organized, and have excellent multi-tasking capabilities.Ability to establish and maintain effective working relationships with other employees, superiors, and the general public.Exceptional written and verbal communication skills. Committed to always be professional and courteous when dealing with clients and patients. Flexibility and willingness to go 'above and beyond' requirements for client satisfaction. Intermediate to advanced skills in using Outlook email, credit card terminals, multi-line phone and Microsoft Word and Excel.Physical Demands1. Repetitive motions and actions2. Long periods of standing or sitting3. Pick up/carry 40 lbs.4. Typing on a keyboard and viewing a computer screen for extended periods of time5. Remember extensive details.6. Exposure to animal sounds from small dogs/cats/exotics that are being held by a student, staff technician or the owner at the time of check out.Is driving a responsibility of this position?NoIs this a Position of Trust?YesDoes this position have operation, access, or control of financial resources?YesDoes this position require a P-Card? NoIs having a P-Card an essential function of this position? NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)YesCredit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Duties/Responsibilities Duties/ResponsibilitiesAccurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift.Percentage of time60Duties/ResponsibilitiesAssist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently trouble shoot when errors occur. Process after hours transactions in a timely manner so open orders can be closed. Follow up with collection for afterhours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handing credit cards.Percentage of time20Duties/ResponsibilitiesThis position will be responsible for auditing when needed to ensure coverage of service when coworkers are out. Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge.Percentage of time10Duties/ResponsibilitiesTrain as a backup for the hospital census which is completed in the morning and follow through with all duties related to entering data into hospital software system. Contact personnel for clarification related to patients without designated service or associated clinician. Repeat process as needed to have accurate and updated accounts of patients in hospitalPercentage of time10Posting Specific QuestionsRequired fields are indicated with an asterisk (*).Applicant DocumentsRequired DocumentsResume/CVCover LetterOptional Documents

Keywords: The University of Georgia, Athens , Financial Services Associate, Accounting, Auditing , Athens, Georgia