Branch Manager

Company: Georgia United Credit Union
Location: Athens
Posted on: March 13, 2023

Job Description:

CAREER OPPORTUNITY Georgia United Credit Union is a full-service financial institution founded in 1958. As an organization that is committed to service, our vision is to become the financial institution and employer of choice by consistently exceeding our member and team member expectations. We are seeking a Branch Manager at our Athens location. This position provides effective leadership to manage and guide through a changing environment with emphasis on member experience, asset growth, efficient operations and the professional development of team members. Responsible for branch loan and deposit objectives and goals to grow business through offering value-added solutions to make an impact in the lives of members and the communities where the credit union serves. Ensures that established policies and procedures are followed while educating members and mentoring team members to achieve positive outcomes. Empowers team members who are held accountable for attainment of goals with shared ownership and positively influences morale and a cohesive team environment throughout the branch. Responsibilities: Responsible for achieving financial, sales and service goals as determined by the credit union's strategic plan through consistent coaching, professional development and inspiring productive branch team members. Serves as the sales leader, communicates sales philosophy, conducts weekly sales meeting, and ensures branch is obtaining or exceeding goals by tailoring value-added recommendations of products, services, and digital solutions to members. Reviews expectations of sales and service production goals and monitors team member's overall performance, including consistent behaviors in member conversations and interactions. Coaches to enhance performance and provides positive reinforcement to recognize and reward team members. Directs and administers branch budgets and operations to achieve financial performance. Ensures that services are delivered professionally and efficiently, and member requests and problems are resolved promptly. Listens and resolves member concerns and effectively uses information to coach team members to enhance the service provided. Handles escalated member concerns as needed. Collaborates and assists with Business Development programs to acquire new member relationships and expand existing relationships to enhance the growth and recognition of the credit union. Supervises work schedules and workflow of daily routine operations. Keeps accurate payroll and attendance records. Completes orientation of new team members in overall branch procedures and tracks individual progress to ensure that team members are trained in all phases of their respective positions. Facilitates regular meetings with team members to communicate expectations, negotiates potential conflicts and influences changes in procedure. Responsible for operational audits, regulations and compliance policies and procedures, including but not limited to the prevention of losses through fraudulent activity. Responsible for determining that proper controls of monetary instruments, overnight depository items, and cash (if applicable) are properly controlled and handled in accordance with credit union procedure. Ensures branch security and oversees prudent safety measures. Coordinates the procedures necessary to open and close the building in accordance with set hours and tests security equipment monthly. Ensures proper maintenance and general housekeeping of the building, grounds, work areas and equipment. Coordinates maintenance requests with applicable departments as needed. Assumes role and responsibilities of a Member Consultant when providing financial counseling and services to members. Completes special projects, and other duties as assigned. Promotes and establishes strong, positive, and productive working relationships within the organization through commitment to the company's purpose and mission statement and core values. Qualifications: High school graduate or equivalent required. Bachelor's degree in Business or Finance related study preferred. 5+ years' experience in financial and loan management preferably with a Credit Union or banking institution. 2+ years' of supervisory experience. Proven sales management skills, including prospecting, cross selling, pipeline, and activity management. Currently holds NMLS license or must be able to obtain license as part of standard job duties. Currently has notary license or must be able to obtain license as part of standard job duties. Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email. We offer competitive compensation and a multiple-option benefit package including health, vision, dental, basic and optional life, short and long-term disability, paid time off, annual time off, service days, Traditional and Roth 401(k) plans and company matching, flexible spending account, AFLAC and tuition assistance. All applications for employment must be submitted using Georgia United's online careers website. Only candidates meeting the minimum qualifications and requirements will be considered for career opportunities. To apply for opportunities, please visit: Georgia United Credit Union is proud to be an Equal Opportunity Employer Georgia United participates in E-Verify

Keywords: Georgia United Credit Union, Athens , Branch Manager, Accounting, Auditing , Athens, Georgia