Accounting Technical Specialist (Business License)
Company: City of Atlanta
Location: Atlanta
Posted on: May 2, 2024
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Job Description:
Posting Open Until Filled Salary range: $37,777 - $47,196
At the City of Atlanta, we are passionate about building and
improving our community. Our police officers, firefighters and
building inspectors keep our citizens safe. Our Public Works staff
keeps our City clean and helps maintain, build and improve our
City's infrastructure. Our City planners help envision and shape
future City growth. Our Parks & Recreation professionals enhance
our quality of life.
Our engineers help keep our drinking water clean, the largest
airport in the world (by passenger volume) operating and our
buildings maintained. Along with the host of Finance, Procurement,
and Human Resources professionals whose support is vital, we are
the City of Atlanta! If you are seeking a meaningful role where you
can make a real difference improving and growing our City, we
welcome you to explore the job opportunities we have to offer.
Provide high level support in the processing of accounting and
operational transactions related to business licensing and
taxation. This job requires a skilled business professional in
carrying out the input, processing, and review of customer accounts
within an accounting operations environment. This role is a
non-supervisory position.
The following duties are normal for this job. They are not to be
construed as exclusive or all-inclusive. Other duties may be
required and assigned.
General responsibilities will include:
Demonstrates substantial understanding of the job requirements and
apply knowledge and skills to a wide range of tasks within one or
more of the following areas.
Achieve productivity standards and goals while maintaining highest
level of customer service.
Respond to customer inquiries via telephone, email, fax, personal
contact, etc. in a timely and courteous manner regarding billing
issues, service questions and general client concerns.
Responsible for follow-up communications with customers to ensure
that the customer inquiry has been fully resolved.
Verify and reconcile customer receivable accounts.
Review Financial documents i.e. Federal tax returns, Income and
P&L statements.
Use automated systems to input data, generate reports, conduct
specialized research projects, and respond to inquiries.
Provides support to Revenue collections process.
Maintain databases by entering, updating, and retrieving data as
well as formatting and generating reports.
Conduct account reconciliation of past due customer accounts
Identify opportunities to further improve efficiency and
effectiveness of processes, procedures, and information
reporting.
Consistently display a professional demeanor when interacting with
both personnel and customers.
Communicate effectively, both orally and in writing, with all
department personnel, City officials and outside professionals.
Maintains knowledge base of information related to Office of
Revenue processes to provide best in class customer service by
answering customer concerns confidently and accurately.
Other business-related duties and special projects as needed.
Specific Responsibilities may include:
Responsible for the processing of City of Atlanta Business
Licenses
Input daily new and renewal account data
Verification of customer submitted documentation in accordance with
City of Atlanta ordinances
Responsible for the input, review, and reconciliation of Business
license customer accounts
Respond to customers' inquiries regarding the status of their
Business License and occupant tax
Manage the billing process for assigned revenue stream prescribed
by ordinance
Resolve customer related Atlanta Serv cases in a timely manner
Responsible for reducing aged receivables
Answer customer inquiries via personal contact, phone, and/or
email
Assist as needed in the completion of ad hoc projects related to
Business licensing and taxation
Proficiency in Excel and SharePoint
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Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and
abilities required to perform the job successfully. It is not an
exhaustive list.
Solid understanding of financial and transactional processing
Skilled in use of Microsoft Office, accounting software
Good planning, organizational and communication skills
Ability to handle escalated issues
Ability to train new employees and/or interns
Ability to compile simple reports
Ability to use independent judgment and discretion
Must have good interpersonal skills
Ability to process numbers quickly and accurately
Ability to spot inconsistencies and either troubleshoot issues as
they arise or escalate to higher level
Excellent technical, oral, and written communication skills to
effectively communicate with both internal and external
customers
Consistently provide outstanding customer service
Willingness and ability to multi-task in a high energy and fast
paced work environment
Provide detail oriented and organized work products
Results and deadline driven
Perform proactively and with flexibility
Work cooperatively and collaboratively with all levels of employees
and management to maximize performance, creativity, problem solving
and results
Aptitude to deal with confidential matters tactfully and with good
judgment
Analytical skills to research, report, and troubleshoot process
inefficiencies
Ability to follow direction and work independently
Knowledge of Job
Has knowledge of data input, billing, and accounts receivables as
necessary in the completion of daily operational responsibilities.
Can follow policies, procedures, SOP's. Can follow long-term goals
for the department to promote effectiveness and efficiency. Ability
to keep abreast of any changes in policy, methods, operational
needs, etc. Can effectively communicate and interact with
management, employees, and members of the public. Can assemble and
present information in a clear and organized manner. Have good
organizational, human relations, and technical skills. Has the
ability to follow regulations, procedures, and related information.
Is knowledgeable and skilled in the use of computers.
Standard Performance Indicators (not intended to be
all-inclusive)
Adhere to all COA and DOF policies.
Become fully cross-trained in all facets of transactional
processing of Business licensing.
Keywords: City of Atlanta, Athens , Accounting Technical Specialist (Business License), Accounting, Auditing , Atlanta, Georgia
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