Front Office Supervisor - The Ritz-Carlton Reynolds, Lake Oconee - (20021747)
Company: Marriott International, Inc.
Posted on: March 21, 2020
Front Office Supervisor At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton Reynolds, Lake Oconee, located at One Lake Oconee
Trail, Greensboro, Georgia, 30642 currently has the following
opportunity: Front Office Supervisor(20021747) : Process all guest
check-ins, verifying guest identity, form of payment, assigning
room, and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete
cashier and closing reports. Supply guests with directions and
property information. Accommodate guest requests, contacting
appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Count and secure bank at
beginning and end of shift. Obtain manual authorizations and follow
all Accounting procedures. Notify Loss Prevention/Security of any
guest reports of theft. Assist management in training, evaluating,
counseling, motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Develop/maintain positive
working relationships; support team to reach common goals; listen
and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; complete safety training and
certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate
and address guests'' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter
and locate information using computers/POS systems. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. We invite you to learn more about this position and
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - Athens, Georgia; Milledgeville, Georgia The Ritz-Carlton
is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture. The Ritz-Carlton
does not discriminate on the basis of disability, veteran status or
any other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Athens , Front Office Supervisor - The Ritz-Carlton Reynolds, Lake Oconee - (20021747), Administration, Clerical , Athens, Georgia
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