CSR 1
Company: YOUNGWILLIAMS INC
Location: Atlanta
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Summary of Position The CSR 1 is
responsible for providing high-quality customer service and
administrative support related to medical support orders. This role
serves as the primary point of contact for employers, plan
administrators, prospective enrollers, and the general public. The
CSR 1 ensures inquiries are handled in accordance with established
policies, supports accurate documentation, and assists in
facilitating key processes to maintain compliance and case
progression. Essential Job Requirements Answers incoming calls from
employers, the general public, prospective enrollees, and plan
administrators in alignment with standard procedures for medical
support orders. Responds effectively and professionally to all
inbound and outbound communications. Tracks, documents, and
maintains records of all inquiries using approved systems such as
Excel workbooks. Refers callers to appropriate agencies or internal
departments based on established guidelines (e.g., Child Support
Services). Coordinates translation services for callers who require
language assistance. Conducts outreach activities to support
resolution of incomplete or pending medical support cases.
Escalates calls or issues to designated staff for timely resolution
when necessary. Participates in weekly meetings and ongoing
training sessions to maintain current knowledge of program policies
and systems. Regular and timely attendance Other duties as assigned
Required Education High School diploma or equivalent required
Required Experience Demonstrated professional experience with
office software, including Excel required Experience in customer
service, call centers, or administrative support preferred
Knowledge of medical support orders, health insurance processes, or
child support services preferred Experience working with diverse
populations, including non-English speaking individuals
preferred
Keywords: YOUNGWILLIAMS INC, Athens , CSR 1, Administration, Clerical , Atlanta, Georgia
