Customer Relations Representative - State Farm Agent Team Member
Company: Shane Dekle - State Farm Agent
Location: Athens
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Benefits: Simple IRA Bonus based
on performance Competitive salary Flexible schedule Opportunity for
advancement Paid time off Training & development ABOUT OUR AGENCY:
Our State Farm agency is built on a 50-year legacy of serving the
Athens community with trusted insurance and financial services. As
a lifelong Athens resident and University of Georgia graduate, I
take great pride in helping individuals and families protect what
matters most. My journey began working in my fathers State Farm
agency, where I learned firsthand the importance of building strong
relationships with customers. Before opening my own agency in 2012,
I spent time in home building and real estate development, focusing
on sustainable practices. Now, Im fortunate to lead a team
dedicated to personalized service, community involvement, and
making a real impact. Our agency proudly supports the Athens
Farmers Market, Rotary Club, and the Athens Area Chamber of
Commerce. If you're looking for a team that values integrity,
customer care, and community connection, we'd love to welcome you!
ROLE DESCRIPTION: As a Customer Relations Representative - State
Farm Agent Team Member with Shane Dekle - State Farm Agent, you
will generate the kind of exceptional client experiences that
reinforce the growth of a successful insurance agency. Your
attention to detail, customer service skills, and desire to help
people make you an ideal fit. You will enhance your career while
resolving customer inquiries, coordinating with other agency team
members, and anticipating the needs of the community members you
support. We look forward to connecting with you if you are the
ideal customer-focused and empathetic team member we are searching
for. We anticipate internal growth opportunities for especially
driven and sales-minded candidates. RESPONSIBILITIES: Manage
customer inquiries and resolve issues. Maintain client records and
update information as needed. Assist with customer retention
strategies. Coordinate with other departments to ensure customer
satisfaction. QUALIFICATIONS: Strong communication and
problem-solving skills. Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Keywords: Shane Dekle - State Farm Agent, Athens , Customer Relations Representative - State Farm Agent Team Member, Customer Service & Call Center , Athens, Georgia
