Customer Service Manager

Company: UberPrints
Location: Athens
Posted on: September 4, 2020

Job Description:

We are looking for a Customer Service Manager to lead, inspire, and engage our Athens-based team of Customer Service professionals. You need to be passionate about management, confident with resolving employee issues, and obsessed with providing excellent service. Okay, so "obsessed" might be a bit of an exaggeration, but were serious about customer service. We primarily communicate with our customers via telephone and email, but if we have a customer who prefers to communicate via handwritten letter, smoke signal, or carrier pigeon, we figure it out. Our goal as a team is to form and maintain exemplary long-term relationships with our customers. Requirements Responsibilities: * Recruiting, interviewing, training, scheduling and managing employees. * Communicating job expectations. * Setting expectations and evaluating performance of staff. * Enforcing policies and procedures. * Improving customer service quality results by studying, evaluating and re-designing processes. * Creating a culture of customer appreciation among staff. Qualifications: * Two years or more experience overseeing a team of 10+ employees. * Highly motivated and driven. * Ability to maintain a high level of professionalism in a fun, relaxed environment. * Loves to challenge the standards of service. * Harbors a passion for exceptional service. Benefits * Competitive salary * Health insurance and matching 401k * Paid vacation and holidays * Free coffee, tea, and snacks ABOUT US UberPrints is a leading online provider of customized apparel. Founded in 2005, we're a young, growing company with our eyes on the future. Based out of Athens, GA, we run our customer service and production operations just behind downtown. We've recently opened a satellite office in Atlanta to house our business development, IT, and creative teams.

Keywords: UberPrints, Athens , Customer Service Manager, Executive , Athens, Georgia