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National Account Manager Non-Commercial - Foodservice

Company: Royal Cup, Inc.
Location: Bogart
Posted on: May 15, 2022

Job Description:

Overview:Royal Cup is looking for a sales professional to fill an open role for a National Account Manager (Non-Commercial - Foodservice). Looking to hire someone within the Southeastern US (Atlanta, Charlotte)
COMPANY PROFILE:Royal Cup, Inc. is the proven leader in sourcing, roasting, blending and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.
We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses and individuals throughout the United States, and we're growing!
At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service.
We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service.
Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us - our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow and today for tomorrow.
BENEFITS:Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered.
Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.Responsibilities:The National Account Manager of Non-Commercial will report to the Vice President of Non-Commercial Foodservice. As a key member of the Non-Commercial sales team, the National Account Manager of Non-Commercial will have responsibility for developing and executing the strategic customer focused plans for the Foodservice Non-Commercial National Accounts, in alignment with annual sales operating plans, to meet Royal Cup Coffee & Tea's overall strategic goals. In addition to day-to-day management of a portfolio of National Account customers, this manager will need to establish a strong working relationship within the broader Royal Cup Sales organization and develop collaborative working relationships with the Field Sales team, internal marketing department and sales operations. This individual will provide strategic leadership, accelerate growth, and elevate the level of sales expertise through the development of "License to Hunt" sales campaigns that drive results maximizing National Account Customer contracts. He or she will fuel profitable growth for the business through both existing customers and new customers.
The NAM Non-Commercial has the following essential duties and areas of responsibility:
Business Development Strategy

  • Provide sales leadership to the Non-Commercial team within the Foodservice Sales Channel by executing and implementing National Account Contracts.
  • Execute sales strategy for Non-Commercial Accounts to achieve plans and improve overall penetration within the assigned account base
  • Play a role in establishing goals, objectives, and priorities for the Non-Commercial Account portfolio.
  • Deliver/exceed RC annual business targets, including top line revenue, bottom line profitability, share growth, cost management, forecasting accuracy, customer receivables, and trade spend efficiency (ROI)
  • The focus of the Non-Commercial NAM is:
    • Large Non-Commercial/On-Site Foodservice chains with a strong morning day part
      • Hospitality & Lodging
      • Contract Management/Foodservice Management Companies (ARAMARK, Compass Group, Sodexo, etc.)
      • GPO's (Foodbuy)Intracompany
        • Work closely with VP of Non-Commercial Sales and Sales Operations to refine key sales processes and tools (ex: Non-Comm program communication for Regional Sales) as necessary (e.g., sales and operation planning/S&OP, account planning, pricing reviews, etc.) to execute successfully.
        • Work internally to deliver organize best in class National Account RFP submissions.
        • In collaboration with the VP and Sales Operations, lead the development and successful execution of LTH campaigns.
        • Work collaboratively with Regional Sales Team, Marketing, Sales Distribution, Sales Support, Sales Operations, and Equipment and Technical Service
        • Leverage rich market knowledge (e.g., industry trends, consumer insights, customer, and competitive activity) to identify and define key business issues and growth opportunities with large national customers
        • Collaborate with the Non-Commercial NAMS's sharing best practices from the non-commercial sales perspective
          Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill(s), and/or abilities (including physical abilities) required to satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Remote position, preferably based in Southeastern United States
          • Minimum of Bachelor's degree
          • Minimum of 5-7 years of experience in a similar field
          • Proven track record of managing Non-Commercial National Accounts fueling sales growth ideally within the food/beverage sector
          • Strong knowledge of consumer products and brands and their interaction within the Foodservice and marketplace
          • Strong understanding of commercializing customer brands and or private label products
          • Customer-centric and will have deep relationships with Non-Commercial National Accounts (at the most senior levels, as well as lower in the organization)
          • Prior experience with coffee category is preferred but not necessary
          • Strong negotiations skills and a demonstrated track record of success in building collaborative business plans with customers to achieve win-win outcomes
          • Broad base of field and key account sales experience across all key classes of trade
          • Grounded in fact-based selling, the use of data and analytics and joint business and customer planning. Of critical importance will be experience building and invigorating leading brands and driving share growth. While this executive needs to be a proven leader and capability-builder, this individual also needs to be comfortable "rolling up his/her sleeves" and getting into the details, with a committed ambition to grow with Royal Cup Coffee & Tea Co. This leader will be very results-focused and have drive, energy and a strong bias for action
            • Ability to work with and support others in a positive way
              • Ability to successfully complete the pre-employment process

Keywords: Royal Cup, Inc., Athens , National Account Manager Non-Commercial - Foodservice, Executive , Bogart, Georgia

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