Business Development and Customer Service Manager
Company: Carry-On Trailer
Location: Lavonia
Posted on: June 23, 2022
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Job Description:
COMPANY OVERVIEW
Carry-On Trailer is the #1 trailer manufacturer in North America by
volume with 7 manufacturing facilities strategically located across
the country. Carry-On is a key division of American Trailer World
("ATW") which is owned by Bain Capital. ATW is the market leader in
both consumer and professional grade trailers and continues to grow
rapidly. Our team members are part of a dynamic environment,
building upon several years of strong year-over-year growth,
creating a fast-paced, entrepreneurial culture. As ATW continues
its vision of increasing people's capacity for work and play by
solving their hauling needs, we expect opportunities, revenue, and
profitability to climb by relentlessly focusing on enhancing our
customer experience and operational excellence. POSITION SUMMARY We
are looking for an enthusiastic leader who has a passion for
delivering winning results in a fast-paced organization. The
Business Development ("BD") and Customer Service ("CS") Manager
will work intimately with the sales team and will lead the BD and
CS teams that serve as the face of Carry-On Trailer on a day-to-day
basis. The BD and CS teams are responsible for a large majority of
our customer interactions ranging from retailers and dealers to
end-users of our product. The goal of every interaction is to
delight our customers by providing effective insights, answers and
resolutions by utilizing the team's in-depth knowledge of the
company, our systems, products and programs. The BD team is
responsible for partnering with the Carry-On Sales leaders to
support our retailers and dealers in analyzing their businesses to
identify key sales trends and opportunities, manage orders and
inventory, and respond to store or customer requests. The CS team
is responsible for managing inbound calls, emails and warranty
claims. Carry-On prides itself in having best-in-class customer
service for our end-users by ensuring the highest quality customer
experience with quick resolutions. LOCATION: Lavonia, GA (Carry-On
Trailer Corporate Headquarters)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Keywords: Carry-On Trailer, Athens , Business Development and Customer Service Manager, Executive , Lavonia, Georgia
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