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Account Manager / Client Success Manager

Company: Athens Micro
Location: Athens
Posted on: September 23, 2022

Job Description:

Who We AreAthens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client's needs. Attention to Details means we strive for perfection in all that we do.We hire, fire, review, reward, and recognize our teammates based on core values, so it's important that you share these values in order to be part of our team.What We Look ForWe are looking to expand our team with the best and brightest. In summary this career opportunity requires strong communication, excellent time management, and superior customer service skills. This position is charged with managing sales activities as well as developing long-standing relationships with our clients.Responsibilities

  • Onboarding new clients and introducing them to The Athens Micro Way.
  • Liaison between client and the company to ensure timely and successful delivery of service.
  • Touching base with key client contacts to ensure complete satisfaction.
  • Intentional check-ins to provide account status and opportunity for improvement.
  • Sell IT solutions upon client request as well as generate new sales opportunity.
  • Develop and implement strategic sales plans.Skills
    • Self-motivated individual with a high sense of ownership and responsibility
    • Capacity to overcome fear of rejection and failure in order hunt and track down new leads
    • Have a hunger for personal growth
    • Excellent time management skills
    • Ability to remain organized
    • Desire constructive feedback
    • Excited to be a part of building a growing business
    • Superior listening, critical thinking, and verbal/written communication skills
    • Attention to detail
    • Positive attitude
    • Exceptional customer service skillsRequirements
      • 1-5 years of Sales Experience
      • Valid driver's license and personal car
      • Background check and pre-employment screeningBenefits
        • Smart, helpful co-workers and mentor
        • Medical, Dental, and Disability Insurance
        • 401(k) with company matching
        • Paid time off
        • CommissionThis is a full time position.If you consider yourself one of the best and brightest, please send an email to employment@athensmicro.com including your resume and salary history. (No phone calls, please.)

Keywords: Athens Micro, Athens , Account Manager / Client Success Manager, Executive , Athens, Georgia

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