Assistant IT Director, Aux Svcs

Company: University of Georgia
Location: Athens
Posted on: April 16, 2024

Job Description:

Posting Details



Posting Details




Posting Number
S11925P


Working Title
Assistant IT Director, Aux Svcs


Department
Auxiliary Information Technolo


About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.


About the College/Unit/Department



College/Unit/Department website
auxiliary.uga.edu


Posting Type
External


Retirement Plan
TRS or ORP


Employment Type
Employee


Benefits Eligibility
Benefits Eligible


Full/Part time
Full Time


Work Schedule



Additional Schedule Information
This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday - Friday, 8am - 5pm. May also require weekend and evening work during peak season and/or special events.


Advertised Salary
Commensurate with Experience


Posting Date
04/10/2024


Open until filled
Yes


Closing Date



Proposed Starting Date
06/01/2024


Special Instructions to Applicants



Location of Vacancy
Athens Area


EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).





Position Information




Classification Title
Information Technology Manager


FLSA
Exempt


FTE
1.00


Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.


Preferred Qualifications

• 
  
• Bachelor's degree in Management Information Systems, Computer Science, or related field and at least 5 years comparable experience in creation and maintenance of enterprise systems.
  
• Higher education and/or accounting support experience
  
• Experience working with technical teams, functional experts, and end users
  
• Experience with the implementation of VMware solutions
  
• System administrator experience for Windows or Linux
  
• Experience with SQL Server, Visual Studio, VB .Net, and reporting/query/analytic tools (ex: SSRS, Tableau, Qlik, Cognos)
  
• Working knowledge of VMWare and storage networks
  
• Proven experience managing critical projects and/or platforms
  
  
  
  
  
  Position Summary
  The Assistant IT Director for Auxiliary Services aids and supports the efforts of the Auxiliary Information Technology department to ensure the integrity, availability, and analysis of Auxiliary technology to improve and enhance Auxiliary Services' ability to provide and deliver services to the University community. The Assistant IT Director provides primary oversight to the Auxiliary IT Infrastructure Systems and Infrastructure Support Teams.
  
  
  Knowledge, Skills, Abilities and/or Competencies
  
  • 
    
  • Troubleshooting and superior customer service skills.
    
  • Proficient in MS Excel
    
  • Excellent written and verbal communication skills at all staff and client levels with the ability to act quickly, diplomatically, and effectively with staff and clients for optimum results.
    
  • Strong Supervisory, Leadership, Teamwork, and Interpersonal Skills.
    
  • Be skilled at getting individuals, teams, and an entire organization to perform at a high level and implement change management practices.
    
    
    
    Physical Demands
    
    • 
      
    • Sitting for long periods of time.
      
    • Push, pull reach, grab and perform other ranges of motion while operating administrative equipment.
      
    • Lift and carry technology equipment up to 50lbs independently or with assistance from colleagues.
      
    • Driving as needed to perform job duties.
      
      
      
      Is driving a responsibility of this position?
      Yes
      
      
      Is this a Position of Trust?
      Yes
      
      
      Does this position have operation, access, or control of financial resources?
      Yes
      
      
      Does this position require a P-Card?
      No
      
      
      Is having a P-Card an essential function of this position?
      No
      
      
      Does this position have direct interaction or care of children under the age of 18 or direct patient care?
      No
      
      
      Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
      Yes
      
      
      Credit and P-Card policy
      Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.
      
      
      Background Investigation Policy
      
      
      
      
      
      
      Duties/Responsibilities
      
      
      
      
      Duties/Responsibilities
      Operational Oversight:
      • 
        
      • Act as an expert in Infrastructure Systems and Security areas and the use of technology within multiple business areas within Auxiliary Services to provide guidance on executing and implementing project initiatives as directed by the Auxiliary IT Director.
        
      • Coordinate technology efforts among Auxiliary Infrastructure Systems and Support Teams and manage various operations resources, including equipment and the use of technical systems and software applications.
        
      • 
        PCI compliance - work as a liaison with the university to ensure compliance of Auxiliary units.
        
      • Facilitate Infrastructure Systems and Security architecture standardization across all business units.
        
      • Coordinate with project managers to ensure IT projects across the Auxiliary Services division have assigned Infrastructure Systems and Security Teams resources and prioritize projects based on business and technology needs.
        
        
        
        Percentage of time
        50
        
        
        
        
        Duties/Responsibilities
        Technical Oversight:
        • 
          
        • Guides development, implementation, and evaluation of strategic and tactical plans related to Infrastructure Systems and Security Support Teams.
          
        • Oversee, assess, and coordinate the Infrastructure Systems and Security Support Teams staff responding to support requests based on skill level and nature of requests to ensure client inquiries are resolved promptly.
          
        • Develop goals, conduct performance evaluations, and provide professional development opportunities for the Auxiliary Infrastructure Systems and Security Support Teams.
          
        • Assist unit managers with the analysis of IT-related business problems.
          
        • Facilitate cross-training among IT staff across departmental units.
          
        • Maintain physical network and firewalls.
          
          
          
          Percentage of time
          20
          
          
          
          
          Duties/Responsibilities
          Back-Up Support:
          • 
            
          • Represent the IT department internally as needed at committee meetings.
            
          • May act as a liaison with students and university community members to communicate the status of inquiries to IT projects and initiatives.
            
          • May provide technical support to the Auxiliary Infrastructure Systems and Infrastructure Support Teams during periods of high-volume requests.
            
            
            
            Percentage of time
            20
            
            
            
            
            Duties/Responsibilities
            Infrastructure and system support & Other duties as assigned:
            • 
              
            • Troubleshoot and support both physical and virtual servers and local network infrastructure.
              
            • Implement applications using industry best practices.
              
            • Draft and maintain appropriate documentation on assigned systems and applications and/or provide recommendations for new applications or hardware to meet the needs of end users.
              
            • Ensure projects remain on time and within budget.
              
            • Modify and enhance server hardware or applications based on client or Auxiliary needs.
              
            • Monitor, respond, and resolve support requests as needed.
              
            • Provide support outside of regular business hours for special events and major events that require on-site support.
              
              
              
              Percentage of time
              10
              
              
              
              

Keywords: University of Georgia, Athens , Assistant IT Director, Aux Svcs, Executive , Athens, Georgia