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Customer Service Representative

Company: Memorialization
Location: Elberton
Posted on: January 15, 2022

Job Description:

POSITION SUMMARYThe Customer Service Representative is the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.JOB RESPONSIBILITIESProvide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.Identify and assess customers' service needs and refer to other service or technical departments for follow up or additional information as needed.Ensure order instructions and information are submitted accurately and per customer specifications.Maintain current and accurate order entry information in all required software programs.Build sustainable relationships and trust with customer accounts through open and interactive communication.Additional duties as assigned.QUALIFICATIONS / REQUIREMENTSOccasional travel either locally, nationally, and/or internationally may be required.High degree of proficiency MS Office Suite, Outlook & Internet applicationsStrong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skillsStrong verbal and written communication skills (including analysis, interpretation, & reasoning)Solid understanding and application of mathematical conceptsAbility to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clientsAbility to work well autonomously and within a team in a fast-paced and deadline-oriented environment.Ability to work with and influence peers and senior managementSelf-motivated with critical attention to detail, deadlines and reportingAbility to work overtime as necessary.PHYSICAL ASPECTS / WORK ENVIRONMENTRegularly required to stand; walk; sit; and talk, hear and see.Occasionally lift and/or move up to 10 pounds.* Reasonable accommodations may be made to enable individuals to perform the essential functions.Matthews Memorialization-- -is a leader in the-- -memorialization-- -industry who is committed to helping customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship and revenue generating programs and services. Within this industry, our-- -Environmental Solutions-- -is focused on the design and manufacture of advanced combustion systems.-- -Matthews Memorialization is a (MATW) Matthews International company.-- -

Keywords: Memorialization, Athens , Customer Service Representative, Hospitality & Tourism , Elberton, Georgia

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