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Director of Banquets

Company: Reynolds Lake Oconee
Location: Greensboro
Posted on: January 15, 2022

Job Description:

PURPOSE OF POSITION:Manages all event service, banquet, audio/visual needs, and staff on a daily basis. Position ensures the highest level of service throughout the banquet and event phase. Maximizes revenue opportunities by up-selling and effectively managing costs. The position is responsible for achieving guest and employee satisfaction and managing the financial performance of the department.DUTIES AND RESPONSIBILITIES:Banquet Event Management Operations and Budgets

  • Works with the management team to develop and implement the business plan and long term strategies for event operations.
  • Establishes and monitors measurable goals for the department.
  • Champions all standards, policies and procedures in the Banquet Operations departments.
  • Oversees the execution of event logistics for all events.
  • Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
  • Ensures function space and corresponding heart of the house areas are cleaned and maintained.
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Assists with implementation and execution of all event related Marketing/Real Estate initiatives and promotions.Profitability and Budgets
    • Ensures department is working within budget and adjusts expenditures according to revenues.
    • Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
    • Reviews effectiveness of event operations annually and makes appropriate adjustments.
    • Works with Director of Food and Beverage and Director of Events in preparing annual departmental budgets.Exceptional Customer Service
      • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, weddings and conventions.
      • Displays leadership in member/guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
      • Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.Leadership
        • Leads execution of activities in Event Operations to support the Event Management strategy.
        • Leads event management/operations meetings.
        • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
        • Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Banquets Team.
        • Coordinates the Banquet Operations members of Houseperson Teams.
        • Works with culinary team to ensure compliance to food handling and sanitation standards.
        • Works with Human Resources to ensure compliance with all applicable laws and regulations.
        • Ensures that regular, ongoing communication is happening in all areas of event operations.Relationships Management
          • Communicates effectively with property departments outside of Event Operations.
          • Maintains a strong working relationship with members/guests/clients, vendors and competitors.Human Resources
            • Reviews staffing levels to ensure that guest service and operational needs are met.
            • Ensures disciplinary procedures and documentation are completed according to HR Standard Operating Procedures.
            • Works with Human Resources to ensure compliance with all applicable laws and regulations.
            • Supports continuing education and training for self and staff.QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:
              • High school diploma or GED; 4 years of experience in event management, food and beverage, sales and marketing, or related professional area. Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the event management, food and beverage, sales and marketing, or related professional area.
                • Working knowledge of all areas of banquet operations including front of the house to back of the house.
                • Customer service oriented with ability to deal with people at all levels.
                • Ability to lead and supervise.
                • Physically able to stand, bend, stoop, and lift repeatedly throughout the day.
                • Must have a driver's license with a good MVR.
                • Must be proficient with Microsoft Excel, Word and Office.
                • Must have experience with point of sale systems and their operation.SAFETY RESPONSIBILITIES AND REQUIREMENTS:
                  • Actively demonstrates, encourages, trains and models safety rules and guidelines in accordance with company, OSHA, EPA, DNR and other state and federal law requirements.
                  • Demonstrates and documents safety training and orientation for all employees. Investigates loss producing incidents and reviews prevention recommendations with all employees.
                  • Takes personal responsibility for safety every day.SkillsRequired
                    • Problem Solving
                    • Interpersonal Skills
                    • Flexible
                    • Energetic
                    • Business Awareness
                    • CreativeBehaviorsRequired
                      • Leader: Inspires teammates to follow them
                      • Innovative: Consistently introduces new ideas and demonstrates original thinking
                      • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferred
                        • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Keywords: Reynolds Lake Oconee, Athens , Director of Banquets, Hospitality & Tourism , Greensboro, Georgia

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