Director of Banquets

Company: Reynolds Lake Oconee
Location: Greensboro
Posted on: January 15, 2022

Job Description:

PURPOSE OF POSITION:Manages all event service, banquet, audio/visual needs, and staff on a daily basis. Position ensures the highest level of service throughout the banquet and event phase. Maximizes revenue opportunities by up-selling and effectively managing costs. The position is responsible for achieving guest and employee satisfaction and managing the financial performance of the department.DUTIES AND RESPONSIBILITIES:Banquet Event Management Operations and Budgets

• Works with the management team to develop and implement the business plan and long term strategies for event operations.
• Establishes and monitors measurable goals for the department.
• Champions all standards, policies and procedures in the Banquet Operations departments.
• Oversees the execution of event logistics for all events.
• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
• Ensures function space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Assists with implementation and execution of all event related Marketing/Real Estate initiatives and promotions.Profitability and Budgets
  • Ensures department is working within budget and adjusts expenditures according to revenues.
  • Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
  • Reviews effectiveness of event operations annually and makes appropriate adjustments.
  • Works with Director of Food and Beverage and Director of Events in preparing annual departmental budgets.Exceptional Customer Service
    • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, weddings and conventions.
    • Displays leadership in member/guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
    • Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.Leadership
      • Leads execution of activities in Event Operations to support the Event Management strategy.
      • Leads event management/operations meetings.
      • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
      • Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Banquets Team.
      • Coordinates the Banquet Operations members of Houseperson Teams.
      • Works with culinary team to ensure compliance to food handling and sanitation standards.
      • Works with Human Resources to ensure compliance with all applicable laws and regulations.
      • Ensures that regular, ongoing communication is happening in all areas of event operations.Relationships Management
        • Communicates effectively with property departments outside of Event Operations.
        • Maintains a strong working relationship with members/guests/clients, vendors and competitors.Human Resources
          • Reviews staffing levels to ensure that guest service and operational needs are met.
          • Ensures disciplinary procedures and documentation are completed according to HR Standard Operating Procedures.
          • Works with Human Resources to ensure compliance with all applicable laws and regulations.
          • Supports continuing education and training for self and staff.QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:
            • High school diploma or GED; 4 years of experience in event management, food and beverage, sales and marketing, or related professional area. Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the event management, food and beverage, sales and marketing, or related professional area.
              • Working knowledge of all areas of banquet operations including front of the house to back of the house.
              • Customer service oriented with ability to deal with people at all levels.
              • Ability to lead and supervise.
              • Physically able to stand, bend, stoop, and lift repeatedly throughout the day.
              • Must have a driver's license with a good MVR.
              • Must be proficient with Microsoft Excel, Word and Office.
              • Must have experience with point of sale systems and their operation.SAFETY RESPONSIBILITIES AND REQUIREMENTS:
                • Actively demonstrates, encourages, trains and models safety rules and guidelines in accordance with company, OSHA, EPA, DNR and other state and federal law requirements.
                • Demonstrates and documents safety training and orientation for all employees. Investigates loss producing incidents and reviews prevention recommendations with all employees.
                • Takes personal responsibility for safety every day.SkillsRequired
                  • Problem Solving
                  • Interpersonal Skills
                  • Flexible
                  • Energetic
                  • Business Awareness
                  • CreativeBehaviorsRequired
                    • Leader: Inspires teammates to follow them
                    • Innovative: Consistently introduces new ideas and demonstrates original thinking
                    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferred
                      • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Keywords: Reynolds Lake Oconee, Athens , Director of Banquets, Hospitality & Tourism , Greensboro, Georgia