In Room Dining- Order Taker
Company: Marriott International
Location: Greensboro
Posted on: May 29, 2023
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Job Description:
Job Number 23084370
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Reynolds Lake Oconee, One Lake Oconee
Trail, Greensboro, Georgia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
Take room service orders over the phone. Answer questions on menu
selections, and check with kitchen staff. Answer guest questions or
concerns regarding the origin, vintage, and style of various wines.
Place and log call back for room service order. Notify guests and
management of delays in service delivery. Communicate additional
meal requirements, allergies, dietary needs, and special requests
to the kitchen. Maintain cleanliness of work areas throughout the
day. Record transaction in MICROS system at time of order. Complete
all closing reports, including MICROS reports. Process all payment
methods.
Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Ensure uniform and
personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Ensure adherence to quality
expectations and standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Supervisors.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
Keywords: Marriott International, Athens , In Room Dining- Order Taker, Hospitality & Tourism , Greensboro, Georgia
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