Dispatcher

Location: Norcross
Posted on: June 23, 2025

Job Description:

Job Description Qualifications: Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly. Ensure that customer's needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner. Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations. Visually inspect each driver's appearance to verify that drivers are in proper uniform and have required PPE. Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury. Other duties as assigned by manager. Requirements: Effective communication both verbally and in writing. Excellent telephone and customer service ability. Math, analytical, and organizational skills with high attention to detail. Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook. Problem solving and critical thinking abilities to solve problems of limited scope. Strong teamwork skills with the ability to support others in the department and division. Preferred Qualifications: Prior dispatcher experience preferred. Knowledge of DOT Hours of Service Regulations and driver logs. Knowledge of our geographic delivery area. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: , Athens , Dispatcher, Hospitality & Tourism , Norcross, Georgia