Technical Support Center Engineer
Company: Orion Talent
Location: Kennesaw
Posted on: April 20, 2024
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Job Description:
Position Details:
Title: Technical Support Center Engineer
Location: Kennesaw, GA
Shift: Dayshift (8-5)
Compensation: $80,000 - $85,000 Base Salary + Bonus of 4K-5K
anually
Benefits: Full Comprehensive Benefits Package (Health, Dental,
Vision), HSA and FSA + 401k match
Travel: Desk 70-80%, Travel 20-30%, overnights less than 5%
Position Description:
The Technical Support Center Engineer will troubleshoot electronic
and electromechanical systems based on schematics and mechanical
drawings and provide technical support to customers and Company
sales and service staff regarding testing equipment, calibration
equipment, procedures, software support, application support, and
system validation. This engineer will assist the service operations
team with technical questions and administrative details, help
customers with testing equipment, software, or application
questions through various channels. This role will act as a liaison
between customers and production/engineering departments for
complex issues and actively manage open installations and warranty
claims. This Technical Support Center Engineer will perform
in-house repairs, testing system modernizations, and rebuilds as
needed, modify customer specifications and design new test methods
when required, conduct field visits as necessary, depending on the
complexity of the issue or availability of the field service team,
and assist with calibration equipment or urgent part needs for the
field service team.
Requirements/ Relevant Experience:
--- Associate's degree or vocational apprenticeship with at least 3
years of job-related technical experience.
--- Excellent communication skills to articulate instructions over
the phone for technical calls/online.
--- Proficiency in Excel, Outlook, Word, and PowerPoint, with
strong computer skills.
--- Knowledge of electrical and mechanical troubleshooting, minimal
programming experience, machining experience, and/or welding.
--- Preferred experience with materials testing software (e.g.,
testXpert).
--- Proficiency in CRM software, such as Microsoft Dynamics, is
highly desired to effectively manage customer interactions, track
support cases, and maintain accurate documentation.
--- Willingness to travel domestically up to 30% of the time.
Keywords: Orion Talent, Athens , Technical Support Center Engineer, IT / Software / Systems , Kennesaw, Georgia
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