Cloud Senior Technology Services Lead
Company: Bank of America
Location: Atlanta
Posted on: May 8, 2024
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Job Description:
Job Description: About Us At Bank of America, we are guided by a
common purpose to help make financial lives better through the
power of every connection. - Responsible Growth is how we run our
company and how we deliver for our clients, teammates, communities,
and shareholders every day. One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being. Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization. Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. - Join us! Position Summary This Sr. Tech Services Lead
role is responsible for leading robust and effective incident,
change and problem management activities promoting the stability
and reliability of our Enterprise Cloud Platform to our business
customers. This critical function is principally focused on driving
effectiveness and efficiency in our process, people and technology.
The individual is accountable for managing the major incident
process for Urgent and High business impacting incidents, ensuring
that customer communications, triage, 3rd party escalations and
service resolution are all managed with urgency, care &
professionalism. The Sr. Tech Services Lead is responsible for
owning incident and problem resolution, working collaboratively
across multiple departments to identify root cause; identify,
record and resolve problems; and avoid incidents.
The Sr. Tech Services Lead is a key member of the ECP Operations
and SRE team with a long term focus on avoiding serious incidents
and constantly improving service operations, across all facets of
service delivery from network to application. Absolutely essential
in this role is the ability to build relationships and work
collaboratively with multiple departments. To ensure openness and
honesty and to get to root cause without a blame culture. The Sr.
Tech Services Lead is expected to be on call during extended
service hours and have experience working with global team.
Responsibilities include:
Keywords: Bank of America, Athens , Cloud Senior Technology Services Lead, IT / Software / Systems , Atlanta, Georgia
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