Technical Success Architect - Slack
Company: Salesforce
Location: Atlanta
Posted on: May 8, 2024
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Job Description:
To get the best candidate experience, please consider applying
for a maximum of 3 roles within 12 months to ensure you are not
duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout
SalesforceWe're Salesforce, the Customer Company, inspiring the
future of business with AI+ Data +CRM.
Skills, Experience, Qualifications, If you have the right match for
this opportunity, then make sure to apply today.
Leading with our core values, we help companies across every
industry blaze new trails and connect with customers in a whole new
way.
And, we empower you to be a Trailblazer, too - driving your
performance and career growth, charting new paths, and improving
the state of the world.
If you believe in business as the greatest platform for change and
in companies doing well and doing good - you've come to the right
place.
*Job Details
*Slack is on a mission to make your working life simpler, more
pleasant and more productive.
We are looking for a Technical Success Architect to join our
growing Customer Success organization and help expand our newly
established global Success Architect team. -Success Architects act
as trusted technical advisors for our existing customer base and
our partners on the Success team, leveraging broad technical and
deep product expertise to amplify and extend adoption of Slack at
our largest customers.
They educate customers about product features and automations,
perform technical discovery, provide guidance on APIs and
extensibility, advise on practical applications of AI, and develop
recommendations on architecture changes and integrations that drive
adoption.Salesforce (and Business in general) is also at a big
inflection point in its history based on two factors.
First, artificial intelligence has emerged as a viable business
tool that will continue to change the way people work over the
foreseeable future.
Second, businesses need to compete in an increasingly sophisticated
business environment, without the advanced tools vital to manage
the information and people that will make them successful.
We are expanding our team to find someone who can both practically
apply AI technologies to internal business problems, and
theoretically guide our customers about the use of AI technologies
that integrate with Slack.This is an office-hybrid role available
open to candidates in Atlanta, Indianapolis, Seattle, or Chicago.Do
you want to work alongside some of the most hardworking and dynamic
people in the industry? If so, Slack just might be the place for
you.What you will be doingYou spend half or more of your time
aligned to an internal product development team, developing Apps or
Bots and using AI technologies to a big impact and keep Slack on
the bleeding edge of Customer Success innovationGather requirements
from internal stakeholders and cross functional teams for the apps
and bots and innovations aboveYou facilitate customer-facing
workshops and discovery
- often with our customer's - technical team to understand
technical use-cases and integration pointsYou will develop deep
understanding of the technical specs for each Slack feature release
to support questions from technical customer resources, and to
demonstrate key features and bleeding-edge use-cases to business
stakeholdersYou are (or quickly become!) knowledgeable about how
Slack integrates with other systems and apps, including: -identity
managementeDiscoverydata loss preventionSalesforceother SaaS
products and internal systemsPartner with customers to achieve
their business goals and outcomes by providing timely, proactive
recommendations that will benefit customers' ongoing usage of
SlackPartner with the Professional Services team to provide leads
for paid engagementsProactively engage with Slack Product and
Technical Support Teams, to address product feature/technical
hurdlesParticipate in issues and act as an advocate for customers
during the triage and resolution of high severity cases, driving
business reliability and customer satisfactionAchieve key
performance metrics and goalsWhat you should bring5+ years of
experience as a solutions/sales engineer, technical consultant,
customer success, or professional services team member, preferably
in the SaaS or PaaS spaceSound understanding of at least one object
oriented programming language such as: Java, Javascript, Node.js,
SQL, Python.Interest, Educational Background or Delivery Expertise
in Generative AI technologies such as Neural Networks, Large
Language Models, Prompt Engineering, Vector Databases and other
associated technologies. -Hands-on proficiency with data exchanges
and API's.Not required but extra points if you have prior
experience in developing Slack applicationsYou possess excellent
written and verbal communications skills, with the ability to go a
mile deep with technical customer resources or to describe the most
basic capabilities to a business user.You have excellent
presentation skills for presenting both business oriented solutions
and sophisticated technical concepts.You have experience
collaborating with the customer and resolving technical problems
for themTrack record of success delivering customer value by
translating complex technical issues into tangible solutions at
scaleBachelor's degree in a technical discipline or additional
experience requiredAccommodationsIf you require assistance due to a
disability applying for open positions please submit a request via
this Accommodations Request Form.Posting StatementAt Salesforce we
believe that the business of business is to improve the state of
our world.
Each of us has a responsibility to drive Equality in our
communities and workplaces.
We are committed to creating a workforce that reflects society
through inclusive programs and initiatives such as equal pay,
employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits at
.Salesforce is an Equal Employment Opportunity and Affirmative
Action Employer.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender perception or identity, national origin, age, marital
status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency
resumes.
Salesforce will not pay any third-party agency or company that does
not have a signed agreement with Salesforce.---Salesforce welcomes
all.For Washington-based roles, the base salary hiring range for
this position is $128,300 to $176,500.Compensation offered will be
determined by factors such as location, level, job-related
knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity,
benefits.
More details about our company benefits can be found at the
following link: https://www.salesforcebenefits.com.SummaryLocation:
Indiana
- Indianapolis; Illinois
- Chicago; Washington
- Seattle; Georgia
- AtlantaType: Full time
Keywords: Salesforce, Athens , Technical Success Architect - Slack, IT / Software / Systems , Atlanta, Georgia
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