Director, IT Business Office
Location: Tucker
Posted on: June 23, 2025
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Job Description:
This position provides the strategic direction and leadership
for the IT Business Office function within GSOC Shared Services IT
which supports GSOC, GTC, OPC, and GEMC, ensuring customer
satisfaction with the services provided. The IT Business Office
serves as a central strategic resource for all IT departments and
IT leaders supporting the internal IT capabilities necessary to
make the IT function successful. These elements include ownership
of the IT operating model, IT project management office, internal
IT processes and related documentation, IT budgeting and planning,
IT standards, work management, vendor management, relationship
management, internal controls and compliance, and talent/training
management. This position works closely with the CIO on the
development of IT strategy and governance. This position must work
closely with leadership across GSOC, GTC, OPC, and GEMC to ensure
that IT planning is in alignment with the direction of Shared
Services IT's business stakeholders. Ensures staff compliance with
all applicable laws, regulations, industry standards, corporate
policies, guidelines and procedures, including but not limited to,
SOX, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an
environment of compliance and continuous improvement to meet the
Corporation's goals and objectives. Job Duties: Provides direction
and leadership in the performance of Shared Services IT's IT
Business Office function which provides centralized support
services for the entire IT team and IT leadership. Manages the IT
Project Management Office. Drives focus and prioritization within
the IT team supporting ever improving IT performance and
collaborates on the development and implementation of IT strategy
and governance. Seeks to understand the customer's business and
their strategic initiatives; anticipated their requirements.
Provides the direction related to the IT Business Office required
to meet business objectives. Provide strategic direction in
planning and delivering all IT Business Office initiatives. Employs
vision to identify areas where the department can best support the
corporation's and customers' business objectives. Ensures the
department's ability to manage change based on evolving business
needs. Inspires others to achieve individual, department, and
corporate objectives. Works with senior and executive management
across OPC, GTC, and GSOC to understand how Shared Services IT can
help the business achieve their goals. Develops and manages
department plans and budgets. Responsible for the overall
development of the Shared Services IT department expense and
capital budget. Responsible for the growth and development of the
staff and team culture within the IT Business Office group. Ensures
that staff within the IT Infrastructure and Security team have
strong goals, plans, growth, and accountability. Provides feedback
to associates regarding their work, skills, and development.
Ensures that the department develops and maintains a culture of
service that is responsive to business needs and changes in
priorities. Represents the Corporation's interests in IT issues
both internal and external to the Corporation, including issues and
negotiations involving OPC, GTC, GSOC functional departments,
Members, contractors, vendors, and other utilities. Creates,
implements, and maintains an environment of compliance,
transparency, accountability, communication, collaboration,
service, and continuous improvement across the corporation as it
relates to IT. Provides strategic support and assistance to
Executive Management as requested. Provides leadership and support
during activation of Major Incidents, Disaster Recovery, Business
Continuity, and the Security Incident Response and Recovery Plans.
Required Qualifications: Education : Bachelor's degree in Computer
Science, Business Administration, IT, Engineering, or related
field. Experience : 12 years in the area of IT, Cybersecurity,
Information Assurance, Cloud Services, Software Engineering,
Application Support, Technology, at least 5 years of which in a
management or leadership role. Equivalent Experience : Associate's
degree in Computer Science, Business Administration, IT,
Engineering, or related field with at least 18 years of experience
with IT Infrastructure, Cybersecurity, Information Assurance, Cloud
Services, IT, Technology, at least 10 years of which in a
management or leadership role. Specialized Skills : Strong verbal
and written communication skills. Proven ability to quickly adapt
and lead cross-functional/organizational change with confidence.
Demonstrated ability to make decisions using a risk framework with
incomplete information and a bias toward action. Excellent problem
solver coupled with a proven ability to lead groups involved in
fast paced, high-pressure environments. Travel : 10% Unusual Hours
: Provides emergency coverage for technology issues. Responsive to
after hours calls, texts, messages, emails, etc. relating to
technology and business emergencies. Georgia System Operations
Corporation is an Equal Employment Opportunity Employer, including
veterans and disabled. We are a drug-free workplace. All applicants
are subject to substance abuse testing.
Keywords: , Athens , Director, IT Business Office, IT / Software / Systems , Tucker, Georgia
