Network Technician/Operator (Level I - II)
Location: Tucker
Posted on: June 23, 2025
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Job Description:
Do you want to play a vital role in ensuring the reliable
delivery of electricity to millions of Georgians? Georgia System
Operations Corporation is a not-for-profit organization responsible
for managing and monitoring the electric grid for 38 of Georgia's
electric membership corporations. We are seeking a Network
Technician/Operator to join our Operational Technology Control
Center. At GSOC, we're committed to providing safe, reliable,
electric system operations, delivering affordable power to millions
of Georgians: and this position supports our mission. If you're a
driven professional with a passion for network operations, we
encourage you to apply. PLEASE NOTE: This role supports a 24x7
network operations center. We are seeking candidates that are able
to comply with the following schedule: Friday 6AM-2PM, Saturday
6AM-6PM, Sunday 6AM-6PM, and Monday 6AM-2PM. Job Duties: Network
Technician/Operator I Responds to alerts, tickets, and related
requests as a member of a 24x7 network operations team. Primary
activities include first level troubleshooting, escalation to
appropriate resources, and ticket documentation. Operates and
maintains network devices including routers, switches, and
firewalls through remote access or by dispatching field support
teams. (>8000 devices) Opens tickets and works with 3rd party
carriers and technicians for remote repair. Communicates
situational awareness to leadership, customers, and associated
stakeholders. Performs configuration tasks through a ticketed
change management process. Corporate and department training
programs are provided and must be successfully completed on an
annual schedule. This position requires compliance with all
applicable laws, regulations, industry standards, and corporate
policies. Must be willing to engage and participate in an
environment of compliance and continuous improvement. Network
Technician/Operator II ( In addition to the above duties)
Administers installation, testing, and upgrades of network
equipment in the datacenters and various locations across the state
of Georgia (>1200 locations). Supports escalated network issues
from the Security and Network Operations Center. Provides
cross-training to team associates on operations procedures and
tasks. Regularly contributes to network procedure documentation.
Participates in lessons learned sessions, analyzes network
communication and hardware failures, and generates outage reports
with a focus on continuous improvement. Required Qualifications:
Education : Bachelor's degree preferred in Engineering, Engineering
Technology, Computer Science, Business Administration, or related
field. Experience: Network Technician/Operator I Experience in
Network Operations or Engineering (equivalent experience may be
considered in Telecommunications, Information Technology,
Industrial Control Systems, or related Business Administration).
Experience operating, troubleshooting, and upgrading Cisco routing
and switching hardware. Experience using ticketing systems for
incidents and change control in an ITIL environment. Experience
with network monitoring applications for alerts and
troubleshooting. Strong written and verbal communication skills
Network Technician/Operator II 2 years' experience in Network
Operations or Engineering (equivalent experience may be considered
in Telecommunications, Information Technology, Industrial Control
Systems, or related Business Administration). Professional skills
operating, troubleshooting, and upgrading Cisco routing and
switching hardware. Desired protocol knowledge includes BGP, VPN,
and VRF. Hands-on knowledge of Juniper, Arista, Palo Alto, and
similar vendors is a plus. Experience using ticketing systems for
incidents and change control in an ITIL environment. Extensive use
of network monitoring applications for alerting and
troubleshooting. Experience with network management tools and
utilities related to mass configuration changes, backups. Scripting
skills are a plus. Experience with network protocol analyzers and
other diagnostic utilities. Excellent written and verbal
communication skills. Equivalent Experience: Network
Technician/Operator I Associates Degree in Engineering, Engineering
Technology, Computer Science, Business Administration, or related
field with at least 2 years of experience as stated above. High
School Diploma or equivalent with at least 4 years of experience as
stated above. Network Technician/Operator II Associates Degree in
Engineering, Engineering Technology, Computer Science, Business
Administration, or related field with at least 4 years of
experience as stated above. High School Diploma or equivalent with
at least 6 years of experience as stated above. Licenses,
Certifications, and/or Registrations : Technical certifications
such as CCNA, CCDP, or similar is preferred. Specialized Skills:
Expertise in routing, switching, or network security using various
equipment vendors. Experience with Network Management and
Monitoring tools. Experience using Incident and Change ticketing
applications. Computer literate - proficient in the use of remote
access software, MS Outlook, Word, Visio, Excel. Unusual Hours:
This role supports a 24x7 Operations environment. The schedule is
Friday 6AM-2PM, Saturday 6AM-6PM, Sunday 6AM-6PM, and Monday
6AM-2PM. Georgia System Operations Corporation is an Equal
Employment Opportunity Employer, including veterans and disabled.
We are a drug-free workplace. All applicants are subject to
substance abuse testing. Georgia System Operations Corporation is
an Equal Employment Opportunity Employer, including veterans and
disabled. We are a drug-free workplace. All applicants are subject
to substance abuse testing.
Keywords: , Athens , Network Technician/Operator (Level I - II), IT / Software / Systems , Tucker, Georgia
