Provider Experience Specialist
Location: Atlanta
Posted on: June 23, 2025
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Job Description:
Summary The Provider Experience Analyst is responsible for
monitoring, analyzing, and enhancing the end-to-end experience of
healthcare providers within the G.E.H.A network. This role
leverages data, provider feedback, and cross-functional
collaboration to identify pain points, streamline processes, and
improve provider satisfaction. The analyst acts as a liaison
between providers and internal departments to implement solutions
that reduce friction and promote a more seamless provider
experience. Duties · Support the Provider Experience Director and
Manager in regularly providing updates to key stakeholders and
leadership. · Serve as a subject matter expert on provider-facing
systems and processes. · Analyze provider satisfaction data, call
center metrics, claims processing issues, and operational
performance indicators to identify trends. · Design and implement
provider insights/trends in an actionable, comprehensive format. ·
Partners with appropriate departments (e.g., Provider Relations,
Claims, IT, Credentialing, Customer Service, vendor partners) to
resolve provider concerns and streamline workflows. · Assist in the
development of provider surveys and evaluate the results to support
strategy development. · Develop dashboards, scorecards, and reports
to track key performance metrics related to provider experience. ·
Lead or support initiatives to improve provider onboarding,
communication, education, and self-service tools. · Contribute to
cross-functional projects aimed at reducing administrative burden,
improving provider engagement and continuous improvement efforts. ·
Monitor compliance with provider service level agreements (SLAs)
and regulatory requirements. Ensure provider touchpoints are
consistent, accurate, and provider-centric across all communication
channels.
Keywords: , Athens , Provider Experience Specialist, IT / Software / Systems , Atlanta, Georgia
