Duties and Responsibilities: The Georgia Department of Driver
Services, Field Operations Division, is seeking a qualified
candidate for the position of CSC Supervisor 3 to serve the
Customer Service Centers in the above locations.
Under limited supervision, the CSC Supervisor 3 is responsible
for the operation and maintenance of a Customer Service Center
(CSC) or serves as an assistant supervisor in a high-volume center.
This position supervises the daily activities of a staff of Driver
Examiners, monitors and reviews individual and team performance.
This position also performs the duties of subordinate staff by
receiving applications for and issuing Georgia Driver's licenses;
verifying applicants' eligibility for licenses; administering and
grading written examinations on traffic laws; administering road
tests to rate applicants' driving ability; and processing
reinstatement transactions. This position is responsible for
managing customer service flow using a lobby management system to
ensure that customers are served in a timely and efficient manner.
The CSC Supervisor 3 monitors and guides employee performance,
participates in employee discipline, and provides input into formal
performance planning and evaluation. This position also prepares
operational and accounting reports for the assigned center and uses
these reports to monitor and improve the operations of the
The incumbent will be expected to maintain a positive attitude
and be receptive to change in a fast-paced environment. The
incumbent will be responsible for responding to the Management Team
and stakeholders in a professional and timely manner. The incumbent
will be expected to serve on task teams and workgroups. The
incumbent will be expected to develop strong partnerships between
the Division and its internal and external business partners. The
incumbent will motivate, coach and be responsible for managers and
A pre-employment background check is required for the selected
Demonstrated competencies needed to successfully perform this
- Ability to maintain a high performance environment. Ability to
motivate team members in a customer service environment with
high-volume contact with the general public.
- Analytical skills and the ability to formulate plans based on
analysis of department key indicators and ad hoc reporting.
- Excellent written and oral communication skills.
- Excellent interpersonal skills and the ability to interact with
individuals from varying backgrounds.
- Excellent customer service skills. Ability to deliver and
supervise the delivery of services to customers in a timely,
efficient, and courteous manner in accordance with applicable laws,
regulations and policies.
- Excellent administrative skills and ability to multi-task and
meet deadlines. Must be able to manage priorities and
- Proficiency using the basic Microsoft Office tools including
Outlook. Proficiency in navigating the internet.
NoteApplications without complete work history will not be
- High School Diploma or GED AND four years of experience at a
lower level position
- Six years' experience in Driver Services Administration or
related field AND two years in a lead role capacity.
Preferred Qualifications: Preference will be given to those
applicants who, in addition to meeting the minimum qualification
above, also possess three or more of the following:
- Three (3) years of experience in managing the processing of
numerous customer transactions on a daily basis. Processing may
have been managed utilizing a queuing system or through the
scheduling of resources.
- Three (3) years of experience in a supervisory or team lead
role managing the work of staff the provide service directly to
- Three (3) year of Supervisory experience that includes
personnel management including: communicating expectations,
scheduling, resources, hiring, training, performance management and
conducting disciplinary procedures.
- Documented experience managing inventory/supplies, cash
handling and performance reporting.
- Documented experience reviewing documents or records for
- Preference will be given to bilingual applicants
Conditions of Employment: A valid Georgia driver's license is
required and must be maintained while employed in this position.
Non-Georgia residents must have a recognized equivalent
- As a condition of employment, employees who are employed at a
Customer Service Center must successfully complete the CCKE
(Certified Commercial Knowledge Examiner) Certification. This is a
national certification required by all employees who issue driver's
- Employees who are employed at a Customer Service Center which
conducts CDL (Commercial Driver's License) road tests must
successfully complete the CDL Examiner Certification and the CCE
(Certified Commercial Examiner) Certification. This is required by
all employees who administer CDL road tests.
- Employees must meet these requirements to continue employment
Application materials should be filled out carefully and
completely. An incomplete application/on-line resume or an
application/on-line resume with insufficient information may result
in an applicant not being considered for a vacancy. Describe your
employment background in full.
Resumes will be screened for the training, experience, and/or
competencies listed as the Minimum Qualifications for the job.
Preference will be given to applicants who, in addition to meeting
the minimum qualifications, possess one or more of the Preferred
All resumes will be reviewed and considered, however, all
applicants may not be interviewed.
Due to the large volume of applications received by this office,
we are unable to provide information on your application status
over the telephone. Applicants can log back into your profile and
see the status of each of your applications you have submitted.
DDS employees, in the event of an identified emergency, may be
required as a term and condition of employment, to assist in
meeting the emergency responsibilities of the Department. In
addition, in an emergency situation, they may be required to
perform responsibilities that are not regularly assigned to them in
order to continue the operations of the agency.
NOTE: Information in this announcement is subject to change.
This announcement is subject to close at any time
VACANCY OPEN TO: ALL QUALIFIED APPLICANTS
High school diploma or GED AND Four years of experience at the
lower level Driver Examiner 3 (RCT052) or position equivalent OR
Six years of experience in Driver Services Administration or
related field AND Two years in a lead role capacity AND must
possess a driver's license.