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Remote Customer Service Agent - Temporary with possibility of long term (Cleveland)

Company: Frontline Call Center
Location: Cleveland
Posted on: June 11, 2021

Job Description:

Frontline Call Center is now seeking qualified applicants to work from home !

We have Openings for our Dedicated Support Team.

  • * Must be available to start right away
  • * Must have open availability.
  • * Attendance is vital!
  • * This position entails handling inbound calls for a single dedicated account.
  • * This position will be starting as a long-term Temporary assignment, with the possibility of becoming permanent.

Desired Skills:

  • Excellent verbal / written communication skills
  • Ability to deal with upset customers, and calm them down
  • Exceptional attention to detail and ability to multitask.
  • Prior call center experience in a high call volume environment preferred.

Applicants must be able to show empathy and keep a caller on track.

Job Requirements:

  • A strong, reliable, and hardwired internet connection. --- Minimum speeds of 20mbps download, 5mbps upload, and LESS than 50ms ping time is required! ----
  • A computer equipped with a fast processor and sufficient hard drive size. --- Computer with AT LEAST 8gb of Ram, Intel Core i3-7100 or AMD Ryzen3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes, ISP Speeds of 20mbps download, and 5mbps upload speed ---
  • Previous call center experience strongly preferred.
  • A high-quality USB headset for training and live calls
  • A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

The following shift is available :

Job Type: FT Temp, with the possibility of year-round position.

Shift: Full-time weekdays and weekends, hours vary (Morning and Evenings)

Pay rate: $ 11.50 an hour

TRAINING

  • Must be able to train during the week - Training takes place during the daytime hours, approximately 7 am-4 pm Pacific Time and then the regular/full-time shift will begin.

Experience:

  • Call Center: 2-5 years (Preferred)
  • Customer Service: 5 years (Preferred)

Benefits:

  • Paid time off
  • Medical, Dental, and Vision, eligible on the first of the month after the 60'th day of employment with
  • us.
  • 401K.

** Frontline Call Center is a W4 employer, we do NOT hire independent contractors **

** Frontline is currently only hiring in these states: AR, FL, GA, ID, LA, MI, NC, SC, NE, OH, TX, UT, and VA

Please do not apply if:

You are only looking for temporary work or are not serious about work.

You do not have OPEN availability

You have other distractions that will interfere with performing the duties of this position.

You are planning to return to a previous job, that you were laid off from during the COVID Pandemic. We are looking for employees that are wanting to stay and grow with the company.

You have another job that you were planning to work during the same hours as this one.

You do not have previous phone experience.

You do not have a Computer with AT LEAST 8gb of Ram, Intel Core i3-7100 or AMD Ryzen3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes, ISP Speeds of 20mbps download, and 5mbps upload speed.

If you have no experience working in a CRM or creating tickets for callers.



Job Posted by ApplicantPro


Associated topics: agente de servicio al cliente, call center representative, clerk, csr, customer care, customer care associate, product support, representante de servicio al cliente, service, system support

Keywords: Frontline Call Center, Athens , Remote Customer Service Agent - Temporary with possibility of long term (Cleveland), Other , Cleveland, Georgia

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