Serves as the primary internal contact for customers in
resolving customer concerns and inquiries. "Ownership" of the
customer and their satisfaction is the key responsibility of this
position. Communicates verbally and in written form with customers,
internal departments, and sales staff to accomplish customer
requirements and customer service goals.
Complexity: Resolves routine, standard problems
Knowledge: Applies fundamental concepts
Discretion: Exercises judgment within defined procedures and
Supervision: Individual Contributor
Budget Responsibility: None Complexity Scope: Accountable for
defined work assignments
Other Fiscal Responsibility:
Experience: 2-4 years
Education: Associates Degree or equivalent
Certifications Required: Click here to enter text.
Related Experience: Proficient in Microsoft Office, Excel,
Outlook and CRM software application experience required.
Professional customer communications experience via phone, email,
and live chat. SOP, Exeter, Carrier tracking, TSO familiarity
preferred. Ability to handle multiple ordering systems.
Computer Skills: General Computer Skills
Travel Requirements: Minimal, Less than 10%
Non-Standard Hours: May be required for 9:30am to 6:00pm