Customer Account Representative I

Company: Follett Corporation
Location: Commerce
Posted on: June 13, 2021

Job Description:

Position Overview

Serves as the primary internal contact for customers in resolving customer concerns and inquiries. "Ownership" of the customer and their satisfaction is the key responsibility of this position. Communicates verbally and in written form with customers, internal departments, and sales staff to accomplish customer requirements and customer service goals.

Complexity: Resolves routine, standard problems

Knowledge: Applies fundamental concepts

Discretion: Exercises judgment within defined procedures and practices

Supervision: Individual Contributor

Budget Responsibility: None Complexity Scope: Accountable for defined work assignments

Other Fiscal Responsibility:

Experience: 2-4 years

Education: Associates Degree or equivalent

Certifications Required: Click here to enter text.

Related Experience: Proficient in Microsoft Office, Excel, Outlook and CRM software application experience required. Professional customer communications experience via phone, email, and live chat. SOP, Exeter, Carrier tracking, TSO familiarity preferred. Ability to handle multiple ordering systems.

Computer Skills: General Computer Skills

Travel Requirements: Minimal, Less than 10%

Non-Standard Hours: May be required for 9:30am to 6:00pm shift.

Keywords: Follett Corporation, Athens , Customer Account Representative I, Other , Commerce, Georgia