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Customer Service

Company: Hamrick's
Location: Anderson
Posted on: June 13, 2021

Job Description:

Job Summary

The Retail Cash Office/Customer Service Clerk is to provide support for the Retail Cash Office/Customer Service Supervisor and is responsible for the total financial accountability of the store involving the supervising of 10 to 20 cashiers, and cross-trained cashiers. Maintains a positive company image by being courteous and professional in all situations with customers and employees.

Essential Job Functions

  • Count Safe Funds Prior to store opening log on safe verification form found on Daily Deposit Ledger
  • Prepare Cashier-at-a-Glance to insure coverage for breaks and lunches
  • Prepare tills for cashiers, cross-trained cashiers
  • Verify a till for yourself to run a register when needed to relieve cashiers for lunch, breaks or to get register lines down
  • Call in change order
  • Complete accountability of tills for cashiers for previous days business
  • Prepare deposit slips banking for previous days business log information of Daily Deposit Ledger, apply Garda Tracking Label to bank deposit bag or fill out Armored Car Manifest whichever one is applicable for your location
  • Prepare daily cash reports by using Excel Spreadsheets
  • Run reports and verify information as per financial procedures
  • Perform transaction and post voids to ensure accuracy for customer and cashier
  • Approve merchandise returns if subtotal is greater than $24.99 but less than $100.00
  • Approve merchandise returns if purchase receipt was not present
  • Approve all credit card refund slips
  • Approve all customer and employee holds
  • Use UV light to check for any concerns on large bills ($50s or $100s)
  • Make change or give loans when needed
  • Issue correctives (written or verbal) when code of conduct issues are violated
  • Issue a monthly Point of Sale evaluation for each cashier running a register
  • Keep a running total of all tenders not processed through Retail J Register Systems
  • Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel
  • Train new cashiers or schedule a seasoned cashier to do so
  • Responsible for submitting any schedule changes or days off to retail secretary which you have okayed for your cashiers and financials to have off, which will be subject to managements final approval
  • Coordinate daily absentees and forward to secretary on a weekly basis
  • Answer incoming calls using appropriate phone etiquette
  • Be able to communicate with Auditing, Accounting, District Manager, I.S. Department and any other Corporate Personnel when opportunities occur in the financial area
  • Count Safe Funds prior to store closing log on safe verification found on Daily Deposit Ledger
  • Maintain a neat, orderly and professional financial area
  • Maintain the financial paperwork filing (daily, weekly, monthly) using instructions found in financial procedures
  • File all More loyalty program applications alphabetically and forward these applications according to advertising schedule and make sure cashiers are following guidelines for imputing this information into Retail-J register
  • Place service calls to appropriate personnel for register equipment, financial equipment, etc. when functioning improperly
  • Make closing announcements according to Policies and Procedures Manual
  • Order supplies for the financial department
  • Perform other duties assigned by management

Special abilities, required skills, or education needed to perform the essential job functions: Prior knowledge in bookkeeping or bank teller, 10 key calculator, and supervising experience preferred.

Physical demands of the job: Walking from one area to another frequently; some standing is required; ability to negotiate stairs going to & from financial area

OSHA Standards: This job is classified as a category 3 for being at risk or exposure to HIV, hepatitis, and other infectious diseases.

Keywords: Hamrick's, Athens , Customer Service, Other , Anderson, Georgia

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