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Deposit Floater

Company: United Community Bank
Location: Cornelia
Posted on: June 12, 2021

Job Description:

Position Title: Deposit Floater

Reports to: Varies

Direct Reports: N/A

Pay Grade: 5

SUMMARY: Performs all duties for Customer Service Representative (CSR) and Teller functions


* High school diploma or equivalent * Minimum of one year Teller and/or CSR experience required; experience in both Teller and CSR preferred * Proficient computer operation skills and ability to operate standard office equipment * Proficient in Microsoft Office programs * Extensive knowledge of financial institution policies and procedures pertaining to customer service and teller operations * Good interpersonal skills in dealing with both internal and external customers * Good telephone and customer service skills * Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

OVERALL JOB FUNCTIONS: (Applicable to both Teller and CSR functions)

* Adhere to all security procedures and follow operational bulletins * Maintain basic knowledge of banking products and services * Handle each transaction with care, sensitivity, and confidentiality * Provide efficient, accurate and high-quality service while maintaining good customer relations and present oneself as an example of extraordinary quality service * Answer customer inquiries and provide account information and updates as requested * Answer questions regarding bank policies as well as products and services * Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing customer relationships using United's need-based sales approach * Make referrals to other areas of the bank * Assist other staff in serving customers, answering telephones and performing other duties as necessary * When applicable, admit authorized customers to the safe deposit box area, complete necessary forms and rent safe deposit boxes * Utilize bank programs such as customer management and sales tools * Participate and help branch achieve sales goals to maximize success * Other duties as assigned in both Teller and CSR functions

Teller Duties:

* Receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement * Cash checks and process withdrawals; pay out money after verification of signature and customer balances * Place holds on accounts for uncollected funds * Verify and package coin and currency * Balance cash drawer at the end of the day and report any discrepancies to the Supervisor * Ensure the teller station is properly stocked with forms, supplies, etc. * Prepare currency transaction reports as necessary including entering information on monetary instrument logs * Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable) * Orders and maintains inventory of negotiable instruments in teller area; verify cash received upon sale of negotiable instruments * Adhere to operator limits (Teller Supervisor's approval required on amounts larger) on all applicable transactions (ex: Split Deposits) * Perform daily teller functions such as issuing Official Checks, redeeming Savings Bonds, processing night deposits, preparing courier bags, etc. * Send items for collection when necessary * Work drive-in Teller area when necessary * Assist in ATM servicing when necessary

CSR Duties:

* Promote, explain, open and renew (where applicable) financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes, etc. * Provide personalized service to depositors including new checking, savings, and certificate accounts * Provide account advice, including resolution suggestions and other information, to assigned customers as needed * Have a thorough knowledge of Individual Retirement Accounts and ability to renew maturing IRAs, process IRA transfers, rollovers, and disbursements * Perform daily operation of computer applications and make changes or updates to existing accounts when authorized and necessary * Responsible for ordering new account kits and related supplies

Keywords: United Community Bank, Athens , Deposit Floater, Other , Cornelia, Georgia

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