Front Office Assistant OB/GYN Oconee Health Campus Athens
Company: Piedmont Atlanta Hospital
Posted on: June 12, 2021
Under general supervision of the Practice Manager or Front Office
Supervisor, performs a variety of non-clinical duties in support of
a physicians practice following established methods and procedures
involving some independent judgment and latitude in carrying out
Compliance: Complies with all HIPAA policies specifically relating
to patient confidentiality and release of information; maintains
strict confidentiality on all patient information and practice
matters; remains current on HIPAA, OSHA, Infection Control, patient
safety, and other mandatory regulations, standards, and
organizational policies and procedures.
Reception: Greets patients, visitors, and vendors in a prompt,
courteous, and helpful manner; screens visitors, and responds to
routine requests for directions, paperwork completion assistance,
and other similar requests; announces emergencies according to
specified procedures; pages staff and makes general announcements
as requested; assists patients having ambulatory difficulties and
may assist clinical staff under the direction of licensed staff as
Front Office Duties: Checks in patients by verifying and/or
updating demographic, insurance, and registration information in
accordance with established policies and procedures; facilitates
the scheduling, canceling, and rescheduling of patient appointments
and communicates changes to staff as needed; coordinates with back
office staff to ensure for the timely and efficient flow of
patients to the providers; reviews and edits patient bills
generated by providers through the electronic medical record and/or
enters charges and payments from fee tickets; coordinates referrals
and/or hospital admission arrangements as directed; demonstrates
basic knowledge of managed care plans, CPT, and ICD-9 coding.
Cash Management: Checks out patients at the time of service and
collects appropriate payment, including any past due balances owed,
in accordance with patients medical plan coverage and provides
receipt for services; maintains balances and reconciles a cash
drawer and records daily receipts at the end of each day; prepares
balances and bank deposits in accordance with established close-out
Telephone Management: Answers, screens, and directs office
telephone calls in accordance with office procedures and provides
general office information to callers; immediately advises
physician and/or other licensed staff of patients requiring
emergency assistance; refers calls regarding prescription drug
medications, treatments, etc., to appropriate clinical staff;
records telephone messages in accordance with office policy; may
place return calls as requested.
MINIMUM EDUCATION REQUIRED: High school graduate or G.E.D.
MINIMUM EXPERIENCE REQUIRED: One (1) year related
experience, preferably a medical office setting. Associates degree
can substituted in lieu of experience requirement.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None.
ADDITIONAL QUALIFICATIONS: Previous exposure to electronic
patient management systems, and bi-lingual candidates
Keywords: Piedmont Atlanta Hospital, Athens , Front Office Assistant OB/GYN Oconee Health Campus Athens, Other , Athens, Georgia
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