Front Office Assistant OB/GYN Oconee Health Campus Athens

Company: Piedmont Atlanta Hospital
Location: Athens
Posted on: June 12, 2021

Job Description:

RESPONSIBLE FOR:
Under general supervision of the Practice Manager or Front Office Supervisor, performs a variety of non-clinical duties in support of a physicians practice following established methods and procedures involving some independent judgment and latitude in carrying out tasks.

KEY RESPONSIBILITIES:
Compliance: Complies with all HIPAA policies specifically relating to patient confidentiality and release of information; maintains strict confidentiality on all patient information and practice matters; remains current on HIPAA, OSHA, Infection Control, patient safety, and other mandatory regulations, standards, and organizational policies and procedures.
Reception: Greets patients, visitors, and vendors in a prompt, courteous, and helpful manner; screens visitors, and responds to routine requests for directions, paperwork completion assistance, and other similar requests; announces emergencies according to specified procedures; pages staff and makes general announcements as requested; assists patients having ambulatory difficulties and may assist clinical staff under the direction of licensed staff as needed.
Front Office Duties: Checks in patients by verifying and/or updating demographic, insurance, and registration information in accordance with established policies and procedures; facilitates the scheduling, canceling, and rescheduling of patient appointments and communicates changes to staff as needed; coordinates with back office staff to ensure for the timely and efficient flow of patients to the providers; reviews and edits patient bills generated by providers through the electronic medical record and/or enters charges and payments from fee tickets; coordinates referrals and/or hospital admission arrangements as directed; demonstrates basic knowledge of managed care plans, CPT, and ICD-9 coding.
Cash Management: Checks out patients at the time of service and collects appropriate payment, including any past due balances owed, in accordance with patients medical plan coverage and provides receipt for services; maintains balances and reconciles a cash drawer and records daily receipts at the end of each day; prepares balances and bank deposits in accordance with established close-out procedure.
Telephone Management: Answers, screens, and directs office telephone calls in accordance with office procedures and provides general office information to callers; immediately advises physician and/or other licensed staff of patients requiring emergency assistance; refers calls regarding prescription drug medications, treatments, etc., to appropriate clinical staff; records telephone messages in accordance with office policy; may place return calls as requested.

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Qualifications :

MINIMUM EDUCATION REQUIRED: High school graduate or G.E.D. equivalent.

MINIMUM EXPERIENCE REQUIRED: One (1) year related experience, preferably a medical office setting. Associates degree can substituted in lieu of experience requirement.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None.

ADDITIONAL QUALIFICATIONS: Previous exposure to electronic patient management systems, and bi-lingual candidates preferred.

Keywords: Piedmont Atlanta Hospital, Athens , Front Office Assistant OB/GYN Oconee Health Campus Athens, Other , Athens, Georgia