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Sales Operations Analyst

Company: Carrier Corporation
Location: Athens
Posted on: June 13, 2021

Job Description:

Job ID 30016652 City Athens State Georgia Country United States

Date Posted:



United States of America


CAG01: CTD-Athens, GA 700 Olympic Drive, Athens, GA, 30601 USA

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms!

For more than 40 years, Carrier Transicold has been an industry leader, providing customers around the world with the most advanced, energy-efficient and environmentally sound container refrigeration systems and generator sets, direct-drive, and diesel truck units and trailer refrigeration systems and world-class aftermarket support.

We are searching for a Sales Operations Analyst (SOA) to join our team in Athens, GA!

The Sales Operations Analyst (SOA) position is for a candidate looking to experience one to three years learning the internal sales processes, analytics, and go-to-market strategies with the ultimate goal of moving into a broader sales role or business support role. This will be a meaningful role in improving and scaling our sales operations to help effectively serve our internal and external customer base. You will also assist with leading the tools and systems that are essential for our sales process, including future CRM systems. This position will support sales forecasting, analysis, reporting, operations, processes, and systems.

You will work closely with our Director of Sales and primarily work with the sales team. This role will partner with the marketing, finance, product management, and operations teams as required. Over time, the SOA will have the ability to work with the Marketing Manager on product promotions and be a part of the customer VIP visits to the facility with the goal of presenting to customers in preparation for a move to a unit sales or similar role.


Boost sales productivity by refining customer segmentation, simplifying the sales process, and identifying improvement opportunities with current sales processes.

Track and analyze critical metrics for growth, win/loss rates, upsells, renewals, quota attainment, and identify individual performance areas

Lead sales and customer reports, coordinate cross-functional activities across departments to assist sales processes.

Present quarterly progress reports to stakeholders with measurable sales goals.

Partner with sales and marketing teams to assemble customer lists, define lead qualification process, and analyze campaign performance.

Form positive relationships and maintain regular contact with Region Directors, Executive Account Managers, and Sales Leaders.

Collaborate with Finance, Operations, CSM, and Sales to develop sales programs.

Assist with onboarding and training any new team members.

Develop sales-related resource documents, including training manuals, procedures, and policies.


Minimum of 3 years experience in sales, operations or business-related field

Bachelor's degree in sales or business-related field OR the equivalent in work experience.

Strong understanding of high-level strategic direction and sales goals.

You should have excellent multi-tasking, prioritizing and meeting deadlines skillset

Good data analytics capabilities with strong excel and database experience such as Domo, SalesForce, Tableau or similar programs

Ability to transform complex issues/data into an executive summary and present to audiences of varying sizes and fields.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Keywords: Carrier Corporation, Athens , Sales Operations Analyst, Other , Athens, Georgia

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