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Call Center Agent-$13.50/hr

Company: Express Employment Professionals - Headquarters
Location: Athens
Posted on: June 13, 2021

Job Description:

Remote Call Center Agent Essential Job Functions: First point of contact for customers via Phone, Email and/or Chat Communicate effectively in both written and verbal communication fluently Demonstrate strong customer service and sales skills to optimize the experience for each customer contact Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger Complete necessary documentation to manage customer complaints, uses and subsequent solutions Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent Use technology tools as directed and within established guidelines Maintain confidentiality of the organization''s customer data Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required Participate in individual and team trainings and meetings to ensure knowledge is up-to-date

Keywords: Express Employment Professionals - Headquarters, Athens , Call Center Agent-$13.50/hr, Other , Athens, Georgia

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