Claims Support Associate

Company: Techtronic Industries - TTI
Location: Anderson
Posted on: June 23, 2022

Job Description:

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Claims Support Associate. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.REQUIREMENTS:

• High School Education or equivalent
• Additional call center or closely related field with in-bound call experience is a plus.
• b written and verbal skills
• Ability to communicate well with callers using a clear understanding voice
• Ability to professionally handle irate callers and high stress situations
• Excellent phone and data entry skills
• Ability to satisfy consumers and end users with minimal request for management intervention
• Proficient with Microsoft Word and Excel, Access would be a plusRESPONSIBILITIES:
  • Respond accurately to consumer, service center & retailer calls regarding the company's policies and procedures
  • Verify and enter product registrations into the CRM database.
  • Verify and authorize warranty coverage for all callers
  • Provide helpful direction to callers dealing with warranty and non-warranty service
  • Resolve issues for Home Depot's Repair and Liquidation Centers, Authorized Service Centers or consumers while maintaining company policy.
  • Work with internal customers on warranty claims, stock issues, lost or damaged freight
  • Enter orders for customers accurately and tracking shipments
  • Innovate the warranty groups day to day operations to find opportunities for improvement
  • Other duties as assigned

Keywords: Techtronic Industries - TTI, Athens , Claims Support Associate, Other , Anderson, Georgia