In-Store Field Service Professional
Company: The Home Depot
Location: Cleveland
Posted on: August 7, 2022
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Job Description:
MUST RESIDE WITHIN 20 MILES OF GAINESVILLE,GAPosition
Purpose:Field Service Professional - As a Field Service
Professional you will maintain a variety of light industrial
equipment found in retail locations and manufacturing facilities,
such as paint shakers, carpet carousels, checkout stand, blind
cutting machines, shopping carts, and lifts. You must be a
self-starter, eager to "hit the road" and derive great satisfaction
in getting customer's equipment up and running. Generally, provide
maintenance and repairs in various locations within a 1.5-hour
radius of your home. The hours for this position are based on
customers maintenance needs and will vary.Major Tasks,
Responsibilities & Key Accountabilities:30% - Be customer-focused,
strive to delight the customer. Be available and accessible by
phone and computer daily as required. Explain each service and
repair performed to customers30% - Maintain, trouble-shoot and
service light industrial equipment both mechanically and
electrically. Troubleshoot, adapt, and resolve/repair all issues to
keep equipment functioning properly. Test each system after
service/repair is complete to ensure the system is functioning
properly. Perform proper inspection of customer system to prevent
future issues. Read mechanical, hydraulic, pneumatic, and
electrical schematics as required20% - Provide daily reports and
communicate regularly with store managers, District Managers and
home office personnel. Provide detailed and clear service reports,
turning them in daily. Make phone calls and processing paperwork in
accordance with CPES policies and procedures10% - Use computer
applications for word processing, modify excel spreadsheets,
inventory control and reporting10% - Use sound judgment to deal
with and eliminate safety related issuesNature and Scope:This
position reports to the REGIONAL SVCS EQUIPTMENT MGRThis position
has no direct reportsEnvironmental Job Requirements:Environment:1.
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.Travel:Typically requires
overnight travel less than 10% of the time.Additional Environmental
Job Requirements:Standard Minimum Qualifications:Must be eighteen
years of age or older.Must be legally permitted to work in the
United States.Additional Minimum Qualifications:Must have reliable
transportation and valid Driver's License with proof of insurance
and good driving record- Versatile equipment maintenance repair
skill set- PLC and Welding experience - Light welding beneficial-
Ability to adhere to OSHA regulations including, but not limited to
fall protection, lock-out tag-out procedures- 1-3 years wrench in
hand experience (mechanical, engineering, electrical, copiers, or
cable installation (Experience limited to only computer/IT repair
and installation is not generally a fit for this role.)- Must be
able to read mechanical, hydraulic, pneumatic and electrical
schematics as required- Ability to sit, stand and drive for
extended periods of time. Lift 80 lbs. Climb 15+ ft.- Must reside
within 15-20 miles of the target city- Must have standard tools
used in the craft, a computer and scanner with high-speed internet
access- Be a self-starter, driving customer satisfaction with a
passion for equipment maintenanceEducation Required:The knowledge,
skills and abilities typically acquired through the completion of a
high school diploma and/or GED.Years of Relevant Work Experience:2
yearsCertifications & Licenses:Physical Requirements:Requires
intermittent periods during which continuous physical exertion is
required, such as walking, standing, stooping, climbing, lifting
material or equipment, some of which may be heavy or
awkward.Additional Qualifications:Preferred
Qualifications:Knowledge, Skills, Abilities and Competencies:Action
Oriented: Taking on new opportunities and tough challenges with a
sense of urgency, high energy, andenthusiasmBuilds Networks:
Effectively building formal and informal relationship networks
inside and outside of the organizationCollaborates: Building
partnerships and working collaboratively with others to meet shared
objectivesDecision Quality: Making good and timely decisions that
keep the organization moving forward
Pay Rate: -
Keywords: The Home Depot, Athens , In-Store Field Service Professional, Other , Cleveland, Georgia
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