Tanger Brand Ambassador - Commerce

Company: Tanger Factory Outlet Centers, Inc.
Location: Commerce
Posted on: January 24, 2023

Job Description:

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That's not a tagline, those are our Core Company Values, written by our People, for our People.

With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger.

In our continued transformation from a real estate company to a customer experience company, we are seeking a Tanger Brand Ambassador. This part-time position will report directly to the Office Manager and includes working with the management team, vendors, tenants, and shoppers.

About the Role:

As the Part-time Tanger Brand Ambassador you will provide exceptional customer service to all shoppers and visitors of our outlet shopping destinations by actively contributing to a complete Tanger experience through meaningful interactions and value added services, differentiating a Tanger center as a First-Choice destination. This role connects with shoppers across the center as a knowledgeable Tanger Brand representative, educating and incentivizing shoppers on all Tanger benefits to drive TangerClub income and brand loyalty, and promoting center marketing initiatives.

If you love servicing customers in an exciting and fast-paced environment, then this is the job for you.

* Tanger Outlets offers a dynamic learning environment in a fun and exciting setting.
* As the face of Tanger, you will serve on the front line to build relationships, help tackle customer concerns, and deliver superior customer service.

About Tanger Rewards:

* Competitive salary
* 401(k) with generous employer match
* Voluntary Accident/Cancer/Critical Care Insurance
* Paid bereavement leave
* Paid holidays
* Paid time-off
* Rewards and Recognition

So how can you contribute to what we do?

* Engage all guests across the center outside of Shopper Services as assigned, driving consumer awareness providing a consistent brand voice and creating a fun welcoming atmosphere by authentically greeting every shopper, building rapport, and engaging them in friendly and genuine conversation maintaining Tanger's high standards of customer relations at all times.
* Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details in order to answer questions and provide superior customer service to Tanger's shoppers and retailers.
* Achieve and exceed assigned sales goals actively promoting all TangerClub program benefits to shoppers, including but not limited to gift cards, stroller/wheelchair rentals, coupon books, promotional items, discounts, and additional savings.
* Distribute marketing and promotional materials to shoppers.
* Build the center customer database by collecting and accurately recording customer contact information in Tangstats.
* Use expert mobile technology skills to educate all shoppers on TangerClub benefits and opportunities for additional savings, sales, contests, events, and loyalty perks via TangerClub.com and the Tanger Mobile App.
* Look for ways to proactively assist shoppers to ensure a best-in-class shopping experience.
* Represent Tanger by actively participating in on-site and off-site marketing events to promote marketing initiatives and drive sales to include local, regional, conferences, trade shows and other events.
* Accurately handle cash register operations, cash transactions, reporting and inventory as needed, maintaining security of assigned cash drawer and product inventory, accurately balancing cash register at end of shift, printing all supporting documentation and reports, and follow and complying with all prescribed relative and PCI procedures for cash handling.
* Foster partnerships with our retailers by responding appropriately to retailer requests.
* Assist center management team as needed.
* Drive operational excellence according to Tanger policy and procedure by reporting center issues or concerns in a timely and accurate manner to center management and in accordance with policy.
* Perform additional duties or participate in other special projects as assigned.

About You:

Customer Focus:

* Ability to offer "best in class" service, leaving the customer with a positive Tanger experience.
* Ability to carefully listen and understand a customer's situation in order to assist them.
* Ability to handle a high volume of customer activity while demonstrating a positive attitude.
* Ability to maintain a polite demeanor and demonstrate patience when interacting with challenging customers.

Sales Ability:

* Ability to meet sales goals on a consistent basis.
* Ability to remain up to date on Tanger product knowledge to drive revenue generation.
* Effective Communication:
* Ability to communicate effectively including using positive language.
* Ability to speak effectively in English before groups such as customers, retailers, employees.
* Ability to read, write and comprehend the English language.

Technical Aptitude:

* Ability to use and navigate current/emerging technology. This includes mobile devices (mobile phones/iPads, tablets), applications, and databases.
* Ability to run a cash register and process transactions with a high level of accuracy.
* Ability to accurately use basic math skills and demonstrate a high level of attention to detail.

Other:

* Ability to work outdoors promoting marketing initiatives designed to drive traffic and generate revenue.
* Ability to work independently and in a team setting.
* Ability to work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
* You embrace diversity of people, thought and style as the best way to bring value for our customers and retail partners.
* Adhere to Tanger's Core Values: Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen

Experience the difference and be a part of our extraordinary team!

Tanger Factory Outlet Centers, Inc. (NYSE: SKT) is a leading operator of upscale open-air outlet centers that owns (or has an ownership interest in) and/or manages a portfolio of 37 centers with an additional center currently under development. Tanger's operating properties are located in 20 states and in Canada, totaling approximately 14.0 million square feet, leased to over 2,700 stores operated by more than 600 different brand name companies. The Company has more than 41 years of experience in the outlet industry and is a publicly-traded REIT. For more information on Tanger Outlet Centers, call 1-800-4TANGER or visit the Company's website atwww.tangeroutlets.com.

We Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen! We are deeply committed to creating and sustaining an organizational culture reflective of the collective mixture of unique experiences, perspectives, and viewpoints of our people, partners, and communities that contribute to making Tanger an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.

Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or ask for an alternative method of applying by emailing: recruitment@tangeroutlets.com

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Keywords: Tanger Factory Outlet Centers, Inc., Athens , Tanger Brand Ambassador - Commerce, Other , Commerce, Georgia