Customer Service Representative Call Center Rep-Remote
Company: Corporate Tools
Posted on: January 26, 2023
Coordinates resource management for the veteran services call
center. Ensures efficient screening, evaluation and triage of
Candidates applying must reside in Jacksonville, FL. This is a
hybrid position of in office and remote work.
Coordinates resource management for the call center; identifies and
develops relationships with regional healthcare providers to
establish support services that are realistic, appropriate and
Creates and maintains provider database and ensures department
staff are aware of current available resources.
Addresses potential shifts in service care needs or health care
trends impacting future resource management.
Ensures efficient screening, evaluation and triage of incoming
Handles escalated referral intakes to provide clinical support and
care management, when appropriate.
Collaborates with healthcare team involved in patients care to
enhance care plan and integration of services; contributes to
understanding of social and emotional elements related to diagnosis
Performs follow up activities to ensure care provided is
patient-focused, high quality, efficient, and cost effective.
Collaborates with providers to address and remove barriers to care;
makes recommendations for improvements in operational processes,
policies and procedures.
Ensures operating compliance with government and agency
regulations; completes documentation in accordance with policies
and procedures of the organization, State and Federal
Performs related duties as required. All responsibilities noted
here are considered essential functions of the job under the
Americans with Disabilities Act. Duties not mentioned here, but
considered related are not essential functions.
Keywords: Corporate Tools, Athens , Customer Service Representative Call Center Rep-Remote, Other , Anderson, Georgia
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