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VTH REFERRAL COORDINATOR

Company: The University of Georgia
Location: Athens
Posted on: January 27, 2023

Job Description:

Posting Details

Posting Details

Posting Number

S08333P

Working Title

VTH REFERRAL COORDINATOR

Department

VetMed-VTH Admin Services

About the University of Georgia

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the states oldest, most comprehensive, and most diversified institution of higher education ( ). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The Universitys main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The Universitys enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

https://vet.uga.edu/hospital-and-primary-care/hospital/

Posting Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

Monday-Friday, 8:00 a.m.-5:00 p.m.

Advertised Salary

Commensurate with experience.

Posting Date

04/18/2022

Open until filled

Yes

Closing Date

Proposed Starting Date

05/23/2022

Special Instructions to Applicants

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

Position Information

Classification Title

Administrative Specialist / Coordinator

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.

Position Summary

First point of contact for veterinarians calling in referrals to the Veterinary Teaching Hospital (VTH). Ensures accurate and detailed medical history of each referred patient available to VTH specialists while operating a busy telephone system. Utilizes advanced knowledge of veterinary terminology to communicate referring veterinary diagnosis and coordinate consultation. Decisions are based upon VTH policies and practices.

Knowledge, Skills, Abilities and/or Competencies

Knowledge of veterinary terminology.
-Proficiency with MS Office suite applications and office machines like fax, copier, scanner, etc.
-Excellent verbal and written communication skills
-Maintain confidentiality with sensitive information.

Physical Demands

Lift and carry up to 15 pounds, both assisted and unassisted.
-Communicate effectively via telephone, e-mail, and in person to varied stakeholders.
-Utilize computer technology for all applications in a manner that meets performance expectations.
-Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.
-Sit for long periods of time and use of repetitive actions during the entire work day.
-Walk and deliver items throughout the Veterinary Teaching Hospital through the course of the day. Use of stairs and different/uneven walking surfaces is common.

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.

Duties/Responsibilities

Duties/Responsibilities

> Responds in a timely and professional manner to calls from referring, community based, veterinarians as well as VTH personnel.
> Utilizes advanced knowledge of veterinary terminology to communicate referring veterinary diagnosis, appropriate VTH specialty service, and coordinate assessment/consultation.
> Utilizes advanced knowledge of veterinary terminology to accurately enter patient medical data/history directly into Vetview system while communicating with referring veterinary.
> Ensures a timely and accurate exchange of medical information between referring veterinarians and the UGA VTH service areas.
> Works within VTH billing policies and practices to develop an accurate medical cost estimate of specialty services for client/patient discussion and decision making.
> Accurately applies knowledge of VTH procedures and protocols to routine and unique situations, ensuring all proper mandates are followed when commencing a referral.
> Appropriately completes duties accurately and with attention to detail within required and managed time limitations.
> Reports to work in a timely manner, exhibiting consistent and regular attendance.
> Cooperates and coordinates holiday work schedules and leave requests with team members.
> Uses independent judgement to complete task with maximum effectiveness.

Percentage of time

50

Duties/Responsibilities

> Support all appointment desk activities by coordinating appointments for designated specialty services.
> Competent computer skills and ability to facilitate cooperation between multiple service areas is critical for successful completion of job duties.
> Input accurate information for client, patient, service, and clinicians into the current VetView system to provide efficient stream of Veterinary service throughout the hospital.
> Communicates with clients via email and phone to confirm all appointment information is accurate and pre-appointment instructions and details are provided in writing. Acts as liaison between client and medical staff for clarification of patient care through text messages or phone calls. Handle fast paced and sometimes stressful situations with a calm demeanor and no reduction in proficiency.
> Ability to work productively in a team environment is essential. Time management skills are a necessity in this position to meet standard deadlines involving other units.
> Knowledge of veterinary terminology and an understanding of hospital flow and processes is essential to be successful in this position. This position is critical to the mission of the hospital and the individual must be motivated and driven to provide the utmost customer service.

Percentage of time

40

Duties/Responsibilities

Works as part of the specialty services team as a dedicated client support person to facilitate resolution of client issues. Will mediate with clinicians on the service and the client to improve satisfaction and understanding of patient care provided. Will work with VTH management to resolve issues outside the scope of this position. Additional duties as determined.

Percentage of time

10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Kris Mitchell

Recruitment Contact Email

Krista.Mitchell@uga.edu

Recruitment Contact Phone

(706)542-4459

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents Resume/CV
Cover Letter
Optional Documents

Keywords: The University of Georgia, Athens , VTH REFERRAL COORDINATOR, Other , Athens, Georgia

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