Member Services Representative
Company: Planet Fitness
Location: Anderson
Posted on: March 19, 2023
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Job Description:
At Planet Fitness, we pride ourselves in creating a culture that
empowers people to live a healthy lifestyle. Our goal is to assist
our members and our employees to reach their full potential. We are
currently looking for a high energy individual with a passion for
helping others and a drive to succeed to join our team! The Member
Services Representative is responsible for creating a positive
member experience by providing a superior level of customer service
to Planet Fitness members, prospective members and guests. Why
Planet Fitness? Each of our employees receive: * Complimentary Back
Card Membership * Company Facilitated Training * Advancement
Opportunities * Rewards and Recognition Programs Essential Duties
and Responsibilities * Greet members, prospective members and
guests, providing exceptional customer service. * Handle all front
desk related activities including: * Answer phones in a friendly
manner and assist callers with a variety of questions. * Check
members into the system. * New member sign-up. * Take prospective
members on tours. * Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. * Assist in maintaining the neatness and cleanliness of the
club. Qualifications/Requirements * Customer service background
preferred. * Basic computer proficiency. * A passion for fitness
and health. * Upbeat and positive attitude! * Punctuality and
reliability is a must. * Exceptional customer service skills; able
to interact in a positive and professional way with members and
co-workers, exceeding the member's expectations. * Strong listener
with the ability to empathize and problem solve. * Demonstrate
diplomacy in all interactions while using appropriate behavior and
language. * High School diploma/GED equivalent required. * Must be
18 years of age or older. Physical Demands * Continual standing and
walking during shift. * Continual talking in person or on the phone
during shift. * Must be able to occasionally lift up to 50 lbs. *
Must be able to frequently bend, reach, and kneel in order to
complete cleaning tasks throughout the club. * Will occasionally
encounter toxic chemicals during shift. SHIFT: (WEEKENDS SATURDAY
AND SUNDAY 2PM-10PM) JOIN THE CLUB. Enhancing people's lives with
an affordable, high-quality fitness experience requires a team of
inspiring, motivated and fun-loving go-getters. As one of the
largest and fastest-growing franchisors and operators of fitness
centers in the United States, Planet Fitness is just getting warmed
up. We're continuously seeking top talent to join us in cultivating
the Judgement Free Zone and shaping the future of our brand. With
more than 2,000 locations in all 50 states, the District of
Columbia, Puerto Rico, Canada, the Dominican Republic, Panama,
Mexico and Australia, there's plenty of opportunity on our Planet
and we are always looking for talented individuals to join our
team! Our member mission says it best: our product is a tool, a
means to an end; not a brand name or a mold maker, but a tool that
can be used by anyone. To use our product, members need to feel
inspired and motivated. That's where you come in. If you're looking
for a place where you can make a difference in a customer's life,
you've found it. Come to add your mojo to the Judgement Free Zone,
but stay for the feeling that you're making a difference on our
Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY
NEAR YOU. Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness, Athens , Member Services Representative, Other , Anderson, Georgia
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