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Program Assistant - Gainesville

Company: University of Georgia
Location: Athens
Posted on: February 10, 2024

Job Description:

Posting Details

Posting Details

Posting Number

Working Title
Program Assistant - Gainesville

PSO-Small Business Dev Center

About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Posting Type

Retirement Plan

Employment Type

Benefits Eligibility
Benefits Eligible

Full/Part time
Full Time

Work Schedule

Additional Schedule Information
Monday - Friday, 8am - 5pm

Advertised Salary

Posting Date

Open until filled

Closing Date

Proposed Starting Date

Special Instructions to Applicants

Location of Vacancy
NE District

EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (

Position Information

Classification Title
Office/Clerical Lead



Minimum Qualifications
Requires at least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Position Summary
The Program Assistant serves primarily as the first point of contact for our UGA Small Business Development Center field locations. This position is responsible for managing inquiries and coordinating administrative management of the office. As the focal point of the center, the Program Assistant will play a pivotal role in managing daily operations to ensure a smooth and efficient workflow. The ideal candidate will possess strong administrative and customer service skills with the ability to multitask and prioritize responsibilities effectively.

Knowledge, Skills, Abilities and/or Competencies

  • Possess the organizational and computer skills to use key university systems (OneUSG Connect, UGAMart, UGA Financial Management System and P-Card) and the standard office software (Word, Excel, etc.).
  • Knowledge & ability to use and maintain office equipment including: computers, printers, copy machines, telephones & messaging systems
  • Strong communication and interpersonal skills are essential, as is a passion for excellence and a positive demeanor, as the Program Assistant represents the department as its initial point of contact.
  • The Program Assistant should have an understanding and commitment to teamwork and collaborative culture.

    Physical Demands
    Work at a computer work station for 8 hours per day on some days. Lift and carry 30 pounds. Driving to perform job related duties.

    Is driving a responsibility of this position?

    Is this a Position of Trust?

    Does this position have operation, access, or control of financial resources?

    Does this position require a P-Card?

    Is having a P-Card an essential function of this position?

    Does this position have direct interaction or care of children under the age of 18 or direct patient care?

    Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

    Credit and P-Card policy
    Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the website.



    First Point of Contact

    Serves as the first point of contact for office communication and manages incoming inquiries (phone, email, web and walk-ins)

    Maintains a working knowledge of SBDC and community resources in order to route clients to the appropriate resource.

    Presents a professional image and routes messages to consultants as appropriate

    When appropriate, gives short presentations about services and represents SBDC at events

    Percentage of time


    Office Administration

    Maintains financial files by requesting P-Card preapprovals, purchasing items, and sending p-card reconciliation paperwork to the state business office.

    Manages facilities and coordinates with UGA SBDC Business office including but not limited to: ordering appropriate office supplies, paying bills/invoices as needed, and handling incoming/outgoing mail

    Percentage of time


    Continuing Education Administration

    Inputs courses into the registration system, managing the registration process and providing customer service for CE participants

    Manages documentation of classes in accordance with UGA and SBA standards.

    Provides clerical and administrative support for local office's continuing education programs including but not limited to: collecting registration fees, processing refunds as appropriate, ordering materials, and printing class materials.

    Manages CE Evaluation process and responsible for pulling survey results for the local center's programming

    Percentage of time


    Center Coordination

    Collaborates with State Office Marketing department to coordinate promotional materials for CE classes and other center promotion.

    Manages a center calendar including CE events, and other relevant office events and deadlines for the local center

    Manages scheduling and correspondence with clients when requested by consultants

    Maintains a contact list and calendar of outreach meetings and events with local referral sources and resource partners

    Support organizational improvement efforts through active involvement on internal committees, special projects, and various assessments as directed by the state office.

    Percentage of time

Keywords: University of Georgia, Athens , Program Assistant - Gainesville, Other , Athens, Georgia

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