Restaurant Shift Leader (Full-Time)
Company: Zaxby's
Location: Athens
Posted on: September 28, 2024
Job Description:
As the team at Zaxby's expands, we're saving a seat for you!
To our guests, Zaxby's is more than just a place to eat - it's a
place to have fun, spend time with friends, and enjoy great
food.
To our team members, Zaxby's is an indescribably great place to
work!
Shift Leaders oversee the people, processes, and products required
to execute a shift. They set shift goals, assign tasks to team
members, ensure processes are properly followed, and respond to
guests' needs.
Why work at Zax?
- FREE Meals On Shift & 50% Off Meals Off Shift
- Flexible Schedule
- Early Access to Pay
- Paid Training
- Opportunities to Advance
Benefits
- Recognition Program
- Employee Referral Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- Employer Paid Life Insurance
- 401(k) With Employer Match (additional eligibility
requirements)
Duties and Responsibilities
- Complete all training requirements including:
- Zaxby's Shift Leader Development Plan
- Food Safety Certification
- Any additional training required by Zax LLC
- Creates a culture of high-performance and trains and coaches
team members to meet all company standards
- Mentor, coach and develop team members and communicate
performance concerns to your General Manager
- Prioritizes the guest and team member experience and resolves
complaints and concerns in friendly and respectful manner
- Create and maintain a positive culture and healthy team morale
through recognition and leading by example
- Communicates shift goals and motivates team members to meet
goals and perform to their highest ability level.
- Delegates tasks to team members and supervises performance
during a shift
- Maintain operational standards and ensure compliance with all
Zaxby's Franchising LLC and Zax LLC guidelines, policies, and
procedures
- Ensure service, product quality, and cleanliness standards are
consistently upheld
- Enhance guest experiences by ensuring that team members satisfy
and exceed guest expectations
- Receives and reconciles truck deliveries, ensures product is
properly stocked, and completes daily inventory counts.
- Manages food production and quality by monitoring prepping,
cooking, and holding processes and taking corrective action when
necessary
- Tracks food safety and quality throughout the shift and ensures
guests receive accurate orders that meet company standards and
guests' satisfaction
- Plans shift duties and ensures opening and closing duties are
complete
- Collaborates with management team to develop goals and reports
back to management on goal progress
- Ensure processes, policies, and procedures are properly
followed throughout daily operations
- Follows company cash management policies
- Maintain compliance with federal, state, and local laws and
guidelines
- Utilize management tools and keep neat, accurate, and current
records
- Maintain an attitude of flexibility that allows performance
above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines
and procedures
- Immediately report all human resources and risk management
concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when
appropriate
- All other duties necessary to ensure restaurant operations
function properly
Job Qualifications
The following requirements must be met in order to qualify for this
position.
- Must be 18 years of age or older
- Must have reliable transportation
- Available to work a minimum of 5 days and 32 to 40 hours per
week
- Ability to work a flexible schedule including days, nights,
weekends, and holidays
- Successful completion of background check
- Demonstrates leadership qualities, organizational skills, and
ability to interact cooperatively with others
- Leadership experience preferred
Capability Requirements
The following capabilities are required to perform the essential
functions of this position. Reasonable accommodations that do not
create an undue hardship on the company will be considered.
- Sit, stand, and walk continuously
- Occasionally stoop, bend, crouch, or climb, including the use
of ladders
- Frequently lift, push, pull, and carry up to 50 pounds,
including lifting overhead
- Continuous use of hands and wrists for grasping and fine
manipulation
- Communicate proficiently through speech, reading, and
writing
- Maintain effective audio-visual discrimination and perception
to observe and respond to the environment
- Work in an environment that features hot and cold temperature
variations and exposure to food allergens
- Operate and work safely with restaurant equipment including,
but not limited to, knives, fryers, and potentially hazardous
equipmentRequired
Keywords: Zaxby's, Athens , Restaurant Shift Leader (Full-Time), Other , Athens, Georgia
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