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Order Processor

Company: Leica Biosystems
Location: Alpharetta
Posted on: August 21, 2019

Job Description:

Order Processor North America-North America-United States-GA-Alpharetta The Order Processor will be supporting the Inside Sales team and other internal partners to help drive sales and support our customers. The primary function of this position is to process a high volume of Service Level Agreement contracts daily for the Inside Sales Department. Processing these orders will include, but is not limited to account research, converting quotes and processing manual orders, auditing quotes and orders generated by the sales team, collaborating with individual account managers and Inside Sales Managers daily in order to manage the workflow and help the team meet and exceed targets. This position is a critical role to the Inside Sales team s success. * Timely processing of daily sales orders meet daily KPI s for orders completed * Manage daily order workflow through a queue system within our CRM * Collaborate daily with Inside Sales Account Managers in order to deliver on daily sales order SLA s * Respond quickly to requests from internal teams, Inside Sales and Sales Support * Research accounts and make updates to accounts, contracts, quotes, or invoices as needed within our ERP & CRM systems * Respond quickly to escalation requests either by solving the problem or by identifying who can solve the problem and ensuring follow-up and execution * Be the backup for the specialized Sales Operations Specialists as needed * Identify process improvement opportunities and work with managers to prioritize and implement * Speaking to customers when needed about contract and invoice questions REQUIREMENTS: * High school diploma or equivalent * Minimum 2 years experience in Sales support, Customer Service or Data Entry * Sound computer skills with proficiency in Microsoft Office Suite * Must possess communication, organizational, computer and analytical skills. * Must be extremely detail-oriented and committed to accuracy PREFERRED SKILLS/EXPERIENCE: * Familiarity or work experience with an ERP and/or CRM systems * Demonstrates flexibility and ability to adapt to change * Excellent Collaborative Behavior Skills * Technically capable and excellent communicator * Strong Planning & Organizational Skills * Adept at working with sales teams and strong, driver personalities * Motivated to be a key contributor to driving success of the sales team and department * Customer Focused (Internal & External Partners) Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available at: ***************************************************************** Full-time

Keywords: Leica Biosystems, Athens , Order Processor, Other , Alpharetta, Georgia

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