Sales Consultant
Company: CarMax
Location: Bogart
Posted on: May 16, 2022
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Job Description:
6140 - Athens - 4300 Atlanta Highway, Athens, Georgia, 30606
CarMax, the way your career should be! About this job As a Customer
Specialist, you will be empowered to provide an iconic experience
for our Customers by acting as a guide and offering support during
every step of their CarMax journey, reinforcing our simple and
seamless process. While communicating and partnering effectively
with teams across the organization, you will work to ensure each
customer has a positive experience buying and selling cars. We've
become the nation's largest retailer of used cars due to our
honesty and transparency, and those same values will help you
succeed, too. What you will do - Essential Responsibilities Provide
exceptional customer service by guiding customers every step of the
way, from sale or facilitating the appraisal to test drives and
arranging financing applications Conduct vehicle condition
assessments by collecting, recording, and communicating information
to Buyers that will be used to perform customer appraisals Check in
and receive vehicles that are shipped to CarMax; complete the daily
scanning and reconciliation of vehicle inventory Perform cosmetic
inspections and ensure that all vehicles meet CarMax Quality
Standards Perform various administrative duties, including, but not
limited to: printing daily reports, maintaining transaction
paperwork, contacting finance companies regarding Customer
contracts, obtaining requirement information regarding registration
and/or titling, auditing completed paperwork, cash/payment
management Create service appointments and review repair order
invoices for retail service work performed; ensure accuracy of
documentation for billing Purpose of the role This is a high-energy
retail sales environment where you will work as a team to meet
goals and handle a wide range of customer interactions. To make
sure everything goes smoothly, the ability to quickly build rapport
with people and understand their needs is essential. You will
manage a variety of diverse tasks, with limited supervision,
including vehicle sales, processing of sales paperwork, assessing
vehicle condition for use in appraisals, and even managing repair
orders. We work and learn as a team and the prospects are bright
for professionals who aspire to become mentors, managers and
business leaders. Qualifications and Requirements To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Demonstrate
exceptional communication skills Display confidence in self, the
product and CarMax Ability to build and maintain strong
relationships Demonstrate strong team behaviors including
integrity, respect, inclusion, fairness and fun Balance the needs
of the Customer and the business when making decisions Seek to
fully understand and meet Customer needs Create win-win solutions
to Customer issues Get work done well, on time and follow the right
process Drive work processes and pay close attention to detail
Perform multiple duties in a high energy, fast-paced working
environment Read, interpret and transcribe data in order to
maintain accurate records Lift objects that weigh as much as 25
lbs. Education and/or Experience High School Diploma, or equivalent
Sales and customer service experience, in an area such as retail,
preferred Valid Driver's License Basic skills with Microsoft Office
Suite (e.g., Word, Excel and PowerPoint) preferred About CarMax
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide. Our amazing team of more
than 25,000 associates work together to deliver iconic customer
experiences. Along the way, we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and are
one of the FORTUNE 100 Best Companies to Work For -. CarMax is an
equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law. Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Athens , Sales Consultant, Sales , Bogart, Georgia
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