Member Service Rep. (AgGeorgia Farm Credit - Clarkesville, GA)
Company: Farm Credit Council
Location: Clarkesville
Posted on: May 26, 2023
Job Description:
Job description
AgGeorgia Farm Credit, ACA, a premier agricultural lender is
seeking a highly motivated individual to join the team in our
Clarkesville Georgia Branch in the role of Member Service
Representative.
Primary Function
Serves current and prospective members as well as internal
customers in an effort to support a cohesive, collaborative and
solutions-driven workplace. The Member Service Representative is
the first line of contact for our membership and therefore must
display leadership in strategically aligning our mission with the
member's financial objectives
Responsibilities/Duties Responsibilities include:
Sales, Business Development & Marketing
- Proactively handle member inquiries and concerns using all
tools available.
- Pursue cross-selling of online access, auto-draft and
assignment of member gross income.
- Document all sales activities in Association's Customer
Relationship Management tool.
- Answer phone and greet walk-in members and prospects with a
delightful presence.
- Attend industry, community and business development events to
build a significant professional presence in the
territory.
- Manage Customer Appreciation and other marketing
events.
- Support a team sales approach which allows for Commercial Loan
Officers to work outside of the office and Consumer Loan Officers
to handle inside sales
Accounting
- Accept and document loan payments.
- Issue draw check and other checks as needed and process Fast
Cash requests.
- Assist customers with Account Access.
- Maintain and secure Fast Cash PINs and Agriline
checks.
- Submit A/P invoices for approval.
- Prepare monthly expense report for office credit card
- Submit disbursement and booking request to centralized
accounting via service desk
- Review and request approval for monthly loan check
register
- Forward Change of address requests and back up documentation to
centralized accounting for processing
- Loan Servicing
- Assist branch personnel with preparing files for loan
closing.
- Send balance inquiries to other financial institutions, input
providers, etc.
- Create and file New UCC for new loans, as applicable. Submit
UCC after closing.
- Mail, file and follow up on joint check notices, assignment of
crop insurance, assignment of government payments and assignment of
integrator income as applicable
- Scan all documents to AgDocs and complete Cert Pending,
updating every 30 days.
- Notify Loan Processor when all pending documents are received
and scanned so they can provide final certification.
- Send documents to AgFirst Collateral Vault.
- Mail cancelled documents to customer after payoff with thank
you letter.
- Mail copies of documents to members along with thank you letter
signed by Relationship Manager.
- Pull UCC expiration reports monthly - renew or cancel as
necessary.
- Scan documents/reports/notices/etc to AgDocs.
- Cancel Deeds to Secure Debt as necessary.
- Construction Loans: Generate trust/inspection forms, produce
contractor's affidavits for each vendors final draw and scans
documents into AgDocs.
- Ensures all vendors have supplied a W-9 on record.
- Track Hazard Insurance policies to ensure policies are renewed
timely and coverage level meets requirements; Communicate with
insurance provider as needed.
- Request paid-out notes from AgFirst.
- Follow-up on items to be completed after closing: final title
policies, vehicle titles, final certificate from Attorney,
collateral insurance documentation, recorded deed to secure
debt.
- Provides assistance with FSA Guaranteed Loan Application
submissions and communication with local FSA office.
- Assists with completion of monthly reporting - including, but
not limited to, delegation report, watch list report, top 10 risk
rating report and delinquency report.
- Assist with calling and sending letters to delinquent
borrowers. Pull branch delinquency reports as necessary.
- Purchase offices supplies.
- Primary responsibility for incoming/outgoing mail.
Knowledge, Skills, and Abilities
- Ability to communicate (written and verbal) effectively with
all levels of the organization
- Ability to be assertive and decisive in arriving at sound
business decisions which serve the best interest of the borrower
and the Association
- Focus on problem solving skills with solutions-driven
results
- Preferred Experience
- Education and/or experience equivalent to a High School Diploma
or GED.
- 1-3 years related work experience
- Banking and or Lending experience preferred.
Benefits Offered
Comprehensive Medical (to include prescription drugs), Dental, &
Vision plans for full time employees that encourage health and well
being. (Medical benefits offered for employee and eligible
dependents)
Health Savings Account (with employer contribution and Health
Assessment Incentive), Flexible Spending
Account that offer pre-tax savings for medical and dependent care
expenses
Employer provides Financial Security through Long Term Disability
plan and Life Insurance (2 times annual income)
Retirement savings 401(k) plan with up to 6% employer match and 3%
employer contribution
Optional Plans also available, to include AD&D, Group Life,
Dependent Life, Vision and or Group Legal.
Education / Tuition Reimbursement
Generous Accrued Sick leave
Accrued Vacation leave (12 days in 1st year) for full time staff.
(Vacation leave accruals increase from 3 years of service)
13 paid Holidays a year
Post Retirement Healthcare (Medical), Dental and Life insurance for
those that meet eligibility Retirement age is 55 with 10 years of
service
Annual "Bonus" incentive
..
Career Growth
Our organization ensures interesting work and bring opportunities
to learn and grow. Training, coaching and reviews cultivate skill
development. Promotion opportunities from within give employees
chances to excel.
Keywords: Farm Credit Council, Athens , Member Service Rep. (AgGeorgia Farm Credit - Clarkesville, GA), Sales , Clarkesville, Georgia
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