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Call Center Agent - Member Services Representative

Company: DialAmerica
Location: Athens
Posted on: October 8, 2018

Job Description:

Call Center Agent - Member Services Representative

in Athens, GAJob Description

Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currentlyseeking engaging, empathetic and motivated Customer Care Agents to assistcustomers of a nationally recognized identity theft protection service company byphone. You'll work in an environment that is rewarding and fun, withcoworkers who are truly passionate about what they do.

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Training classes begin in the next three weeks, contact us today!

Job Responsibilities

As a Customer Care Agent, you will be responsible for assisting members with their account by answering questions regarding the features of their service, resolving problems, preventing cancellations and identifying additional service needs. You will provide excellent customer service and support and ensure a unique memorable customer service experience with the utmost compassion, care, sensitivity and accuracy.

Specific duties for this entry level CSR role include:

Efficiently handling calls related to identity fraud with professionalism, empathy, compassion and kindness.Responding to questions, overcoming objections, and closing quality sales.
Promoting member loyalty, confidence and rapport using active listening skills, asking questions to identify, clarify and resolve client issues and concerns and prevent cancellations.
Proactively educating members on features and benefits of the service and make recommendations.
Building a positive rapport across a variety of personality types
Putting the customer first and remaining polite and professional at all times
Continually maintaining a working knowledge of our clients' products, services and promotions
Updating member accounts accurately and efficiently with details of each interaction.
Adhering to call quality standards and schedule adherence goals.


Here's just some of what we have to offer:

Competitive compensation - guaranteed base salary + incentives
Variety of set 40-hour full time schedules
Weekly pay with direct deposit and paid on-the-job training
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed - family atmosphere
Rapid opportunities for advancement. Develop career skills such as communication, presentation, customer service, time management and goal setting.
Professional and upbeat office setting

Job Requirements

We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills.
Additional requirements for this CSR role include:

Excellent communication and interpersonal skills (conversational, articulate, engaging)
Reliable and dependable work habits
Strong attention to detail, dependability, and follow through
Self-motivated, positive attitude, and a love for hard work
Ability to work 40 hours per week, including one shift during the weekend
Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
Willingness to learn and a passion for helping people
Flexibility to adapt to changes in a growing organization
Previous work experience required, work in a customer service related field or call center environment, a plus
Ability to pass a criminal background check

At DialAmerica, YOU are the Difference!
We invite you to find out more about our company by visiting our website
Apply now!

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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