AthensRecruiter
the smart solution for Athens jobs

Call Center Agent - Member Services Representative

Company: DialAmerica
Location: Athens
Posted on: February 10, 2019

Job Description:

Call Center Agent - Member Services Representative
in Athens, GA



Job Description

Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.


We are currentlyseeking engaging, empathetic and motivated Customer Care Agents to assistcustomers of a nationally recognized identity theft protection service company byphone. You'll work in an environment that is rewarding and fun, withcoworkers who are truly passionate about what they do.

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Training classes begin in the next three weeks, contact us today!

Job Responsibilities

As a Customer Care Agent, you will be responsible for assisting members with their account by answering questions regarding the features of their service, resolving problems, preventing cancellations and identifying additional service needs. You will provide excellent customer service and support and ensure a unique memorable customer service experience with the utmost compassion, care, sensitivity and accuracy.


Specific duties for this entry level CSR role include:


Efficiently handling calls related to identity fraud with professionalism, empathy, compassion and kindness.Responding to questions, overcoming objections, and closing quality sales.
Promoting member loyalty, confidence and rapport using active listening skills, asking questions to identify, clarify and resolve client issues and concerns and prevent cancellations.
Proactively educating members on features and benefits of the service and make recommendations.
Building a positive rapport across a variety of personality types
Putting the customer first and remaining polite and professional at all times
Continually maintaining a working knowledge of our clients' products, services and promotions
Updating member accounts accurately and efficiently with details of each interaction.
Adhering to call quality standards and schedule adherence goals.


Benefits

Here's just some of what we have to offer:

Competitive compensation - guaranteed base salary + incentives
Variety of set 40-hour full time schedules
Weekly pay with direct deposit and paid on-the-job training
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed - family atmosphere
Rapid opportunities for advancement. Develop career skills such as communication, presentation, customer service, time management and goal setting.
Professional and upbeat office setting



Job Requirements

We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills.
Additional requirements for this CSR role include:

Excellent communication and interpersonal skills (conversational, articulate, engaging)
Reliable and dependable work habits
Strong attention to detail, dependability, and follow through
Self-motivated, positive attitude, and a love for hard work
Ability to work 40 hours per week, including one shift during the weekend
Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
Willingness to learn and a passion for helping people
Flexibility to adapt to changes in a growing organization
Previous work experience required, work in a customer service related field or call center environment, a plus
Ability to pass a criminal background check




At DialAmerica, YOU are the Difference!
We invite you to find out more about our company by visiting our website www.dialamerica.com.
Apply now!


WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.





Attach Resume





Don't have a resume? Click here to provide your employment history.

These are for Dev
tb_ResumeType
Google accessToken
downloadUrl
title

Keywords: DialAmerica, Athens , Call Center Agent - Member Services Representative, Sales , Athens, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Associate
Description: As a front desk associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include: - Answering phone calls. (more...)
Company: Massage Envy
Location: Marietta
Posted on: 02/20/2019

Facility Services Representative - AUS
Description: Overview: About Aramark Aramark NYSE: ARMK proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world s leading educational institutions, iconic (more...)
Company: ARAMARK
Location: Atlanta
Posted on: 02/20/2019

Sales / Customer Service Representative
Description: Customer Service / Sales Representative Paid Training, Full Time 40 Hours , 100 Hands-on and On-going Training We do not offer any door-to-door, telemarketing, or graphic design positions NX Direct, (more...)
Company: NX Direct
Location: Atlanta
Posted on: 02/20/2019


Inside Sales Representative
Description: Sales --- Atlanta, GeorgiaInside Sales Representative br br We are looking for self-starters to join our Inside Sales Team. Inside Sales Representatives develop new prospects and interacts with customers (more...)
Company: ARC Document Solutions
Location: Atlanta
Posted on: 02/20/2019

Sales Representative - PT
Description: Overview 2020 Companies has immediate part-time Sales Representative jobs promoting and generating sales leads for My Home Renovator home remodeling professionals and services As a Sales Representative, (more...)
Company: 2020 Companies
Location: Douglasville
Posted on: 02/20/2019

Sales Representative - Home Security Sales - Full Training
Description: DEFENDERS is a leader in the home security industry, providing safety and peace of mind to more than 1.5 million families nationwide. Since we emerged in 1998, we've grown from a company of few to having
Company: DEFENDERS
Location: Norcross
Posted on: 02/20/2019

Up To $28/Hour For B2B Telemarketers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Braselton
Posted on: 02/20/2019

Automotive Tool Sales / Route - Full Training
Description: Build a Great Career and a Great Life. Feel the freedom independence of managing your own protected route selling our National brands.-- Join our team today as an Automotive Tool Sales / Route with (more...)
Company: Mac Tools
Location: Riverdale
Posted on: 02/20/2019

IT Staffing - sales
Description: DescriptionIf you have a background in sales, technology and/or staffing, and are looking for an exciting new career with exceptional earning potential, send your resume today directly to email protected (more...)
Company: Robert Half
Location: Atlanta
Posted on: 02/20/2019

Reservation Booking - Work At Home Agent
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Canton
Posted on: 02/20/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Athens RSS job feeds